Siria Franco
Kissimmee,FL
Summary
Retail management professional with solid track record in optimizing store operations and delivering high-quality customer service. Proven ability to lead teams and adapt to changing business needs. Focused on driving sales and maintaining collaborative work environment.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Carters Oshkosh
Kissimmee
06.2025 - Current
- Conducted performance evaluations, providing feedback to foster professional growth among staff.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Implemented merchandising strategies to enhance product visibility and sales.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Assistant Store Manager
Janie and Jack
Orlando
01.2025 - 06.2025
- Supervised daily operations, ensuring high standards of customer service and store presentation.
- Trained and mentored team members in sales techniques and product knowledge.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Developed scheduling strategies to enhance staff efficiency during peak hours.
- Analyzed sales data to identify trends and recommend merchandising improvements.
- Collaborated with upper management on promotional campaigns to boost store traffic.
- Resolved customer inquiries and complaints, maintaining a positive shopping experience.
Supervisor/ Seller
TOUS
Orlando
06.2024 - 01.2025
- Oversaw daily operations, ensuring adherence to quality standards and procedures.
- Trained and mentored team members to enhance productivity and operational efficiency.
- Implemented process improvements that streamlined workflow and reduced downtime.
- Monitored inventory levels, coordinating with supply chain for timely replenishment.
- Resolved customer inquiries and complaints, fostering positive customer relationships.
Key Holder/ Supervisor
Nautica
Orlando
01.2024 - 06.2024
- Managed daily operations of store, including opening and closing procedures as key holder
- Provided leadership and guidance to a team of associates to ensure efficiency and customer satisfaction
- Conducted training sessions for new hires on company policies and procedures
- Implemented visual merchandising strategies to enhance customer engagement and sales performance.
Seller/ Supervisor
Pandora
Orlando
11.2023 - 01.2024
- Managed a team of 10 sellers, providing training, mentoring, and performance evaluations to drive sales performance and customer satisfaction.
- Exceeded sales target by 20% through implementing effective sales strategies and providing ongoing coaching and support to team members.
Key Holder/ Supervisor
Aeropostale
Orlando
07.2021 - 11.2023
- Managed daily operations of retail store as key holder, overseeing staff scheduling, training, and performance evaluations
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage, resulting in improved sales margins
- Trained and mentored team members on product knowledge and customer service best practices.
Promoter
Daytona 500
Daytona Beach
02.2023 - 04.2023
- Organized and executed promotional events to increase brand awareness and drive customer engagement
Education
High School Diploma -
Windermere High School
Windermere, FL05.2022
Skills
- Communication
- Leadership
- Cash Handling
- Problem-solving
- Customer service
- Customer experience
- Store organization
- Time management
- Store opening and closing
LANGUAGES
Spanish
English
Timeline
Assistant Store Manager
Carters Oshkosh
06.2025 - Current
Assistant Store Manager
Janie and Jack
01.2025 - 06.2025
Supervisor/ Seller
TOUS
06.2024 - 01.2025
Key Holder/ Supervisor
Nautica
01.2024 - 06.2024
Seller/ Supervisor
Pandora
11.2023 - 01.2024
Promoter
Daytona 500
02.2023 - 04.2023
Key Holder/ Supervisor
Aeropostale
07.2021 - 11.2023
High School Diploma -
Windermere High School