SIRIPORN AUSTIN

• Merchandise store products correctly while practicing safety at all times to enhance customer experience, increase sales, and maximize inventory turns
• Maintain strong relationships with Store personnel, assist with helping customers daily, and work as team to ensure that all customers have the best shopping experience.

Placed Amazon Fresh orders in labeled, temperature-appropriate storage pending customer pick-up.

• Served as the company’s quality assurance/quality control analyst
• Assist with high-volume workloads within a tight deadline-driven environment
• Processed data entry orders and background (criminal, credit, civil suits & judgments, directorship, ID validations, education, and employment) verification orders.

• Sold Health insurance to customers seeking coverage.
• Educated prospective clients on the benefits of life insurance, increasing awareness of the importance of financial planning.

• Developed strong relationships with clients to ensure needs were met consistently and promptly.
• Took ownership of customer issues and followed problems through to resolution.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Deliver constructive customer feedback and training as applicable to ensure minimal direct contact from customer unless special circumstances, issues, or escalations arise.
• Ensure extent of knowledge for all products and services are at the expert level to maximize this role's effectiveness when answering product and service questions from customers.