Sirisha Garimella

• Managed multiple instances of Enterprise Edition Salesforce for Membership, Sales and Marketing, Customer Service, back office, Accounting, and Community users across different business units within the organization.
• Led customer support initiatives, promptly addressing concerns or issues while maintaining high user satisfaction levels. Involved in implementing Nimble Project from its inception in 2019 to launch and post-launch support.
• As a Product Owner, worked with Businesses to groom the requirements into user stories. Facilitating and managing technical and non-technical project meetings, including kick-off, status updates, stand-ups, and review meetings in close coordination with product managers, ensuring all team members are aligned and on track with project goals.
• Spearheaded efforts to optimize the platform architecture for improved scalability and reliability.
• Played a pivotal role in securing strategic partnerships that contributed significantly to overall business growth objectives.
• Continuously monitored industry developments relevant to our core offering, staying ahead of the game by proactively implementing emerging technologies and innovative approaches.

• Collaborated with product teams, managers, and development team to enhance the understanding and value of Agile, prioritizing workflow and updating the product backlog.

• Optimized reporting capabilities within the Salesforce platform by designing dashboards that provided actionable insights to support decision-making processes among clients'' leadership teams.
• Taking charge of creating, reviewing, and maintaining comprehensive project documentation and program content, keeping all project-related materials organized and up to date for reference and future use.

• Achieved successful data migration from legacy systems into new Salesforce environments without loss or compromise of vital information assets.
• · Implemented the Service cloud for the call center office and integrated the Salesforce application with the legacy Order Management using eSOA layer for call center users.
• Leveraged Salesforce automation tools to streamline client workflows, reducing manual efforts and increasing overall efficiency.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.

· Worked on creating Validation rules and Workflow for different standard and custom objects to validate business data and logic, respectively.

· Developed Visualforce pages using the extension controller according to the client’s requirement.

· Generated reports to include Customer and Household information by Branch, District, and Region level. Main Reports have various hyperlinks providing access to detailed reports at different levels.

· Created Custom objects to build new application functionality in Salesforce.com. Created workflow rules and defined related tasks, and email alerts to implement business logic.

· Configured Object, Field, and Record Level Security using Profiles and Roles for different SObjects across sandbox and production instances.

GSA Project mainly deals with GSA Product Transactional data and its analysis.

• Supported organization-wide change management initiatives pertaining to the adoption of new features or enhancements within the Salesforce platform.
• Optimized day-to-day operations through the creation of workflow rules, approval processes, and process builders.

The project, CIRIS (Court Integrated Resource Information Systems) provides an Integrated BI system that receives data from various sources like Personnel, Financial, and Workload. I worked on integrating all the diversified data, built reports and dashboards off that, and supported many users.

Involved in data analysis and architecture of the single-family house loan system. Worked closely with the architect and documented the findings, bugs, and approaches

Generated Reports on Parking Violations for Boston, Cambridge, Waltham, Providence and Mass port. Interacted with the Clients, gathered Requirements and prepared Requirement Documentation, gave training to the End Users, and prepared manuals. Designed the Universes and developed Reports using BO XIR2/XIR3.

The system's primary aim is to provide management with valuable assistance in making informed decisions concerning the hospital's revenue from insurance providers and individual patients. Analyzed the data and built reports.Top-level executives can access reports on the hospital's billing cycle to facilitate decision-making. Furthermore, users have the option to conduct ad hoc reporting through Web Intelligence, thereby giving them more control over the decision-making process.