Sir-Terence Hemphill
Atlanta,Georgia
Summary
Experienced Information Technology professional with a strong background in system administration and end user support. Proven expertise in managing and maintaining a wide range of IT systems, networks, and applications. Skilled in providing exceptional end user support and troubleshooting to ensure efficient and uninterrupted operations. Adept at implementing and enforcing security measures to protect sensitive data and mitigate risks. Excellent communication and interpersonal skills, able to effectively communicate complex technical concepts to both technical and non-technical users. Committed to delivering high-quality IT services and solutions to enhance productivity and user experience. U.S Army Veteran
Overview
4
4
years of professional experience
1
1
Certification
Work History
System Administrator
DOD Contractor
05.2021 - 02.2024
- Establishing web system specifications by analyzing access information and security requirements and designing system infrastructure
- Maintaining web system performance by performing system monitoring and analysis and performance tuning
- Troubleshooting system hardware, software, and operating and system management systems
- Designing and running system load/stress testing over 30 tickets/day, and 20 cpu's/day and escalating application problems to vendor.
- Streamlined operations and prioritized tasks, allowing staff to increase productivity by 25%
End User Services Technician
DOD Contractor
05.2020 - 05.2021
- Adhered to security protocols and guidelines established by the contractor and the Department of Defense
- Utilized and operated systems, equipment, or software provided by the contractor as per contract requirements
- Conducted several routine maintenance tasks to ensure proper functioning of systems, equipment, or software
- Assisted other end users within organization in understanding and utilizing systems, equipment, or software provided.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Some College (No Degree) - Business
Campbell University
Buies Creek, NCSkills
- Technical solution development
- Performance Testing
- Server maintenance
- Offboarding and onboarding
- Network Troubleshooting
- Technical Support
- Configuration Management
- Virtualization
- File system administration
- Desktop troubleshooting
- Hardware troubleshooting
- CompTIA Security Certification
Certification
- Active Security Clearance
- CompTIA Security +
- CompTIA A+
- GCSS
Affiliations
- Honors Society
- Lions Club
- SGA
- Resident Assistant
- Airborne Recipient
- Chamber of Commerce
- Rotary Club
- Young Professionals Association
References
- Mechelle Degree, 919-271-8351, mmckenne@cisco.com
- Devin Winters, 404-884-1436, devinwinters48@icloud.com
- Adam Fierro, 717-885-3852, afierro@teksystems.com
- Scott Williams, +965 60371747, strdwnwill@gmail.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Contract WorkPart TimeFull TimeWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balancePaid time offCareer advancementCompany Culture401k matchWork from home optionStock Options / Equity / Profit Sharing4-day work weekTeam Building / Company RetreatsPaid sick leaveHealthcare benefitsFlexible work hoursPersonal development programsTimeline
System Administrator
DOD Contractor
05.2021 - 02.2024
End User Services Technician
DOD Contractor
05.2020 - 05.2021
Some College (No Degree) - Business
Campbell University
- Active Security Clearance
- CompTIA Security +
- CompTIA A+
- GCSS
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