Sissy Brown
Nolanville
Summary
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
Ascension Medical Group Express Care
05.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administer injections and vaccines ordered by providers
- trained new employees
Medical Assistant
ABC Pediatrics
10.2022 - 03.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Medical Assistant
texas weight loss center
01.2021 - 08.2021
- Obtained vitals, blood draws, injections, and updated medical charts
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Improved clinical workflow with introduction of electronic health records system.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
United Healthcare Customer Service Representative
Teletech UnitedHealth Care
07.2018 - 08.2020
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Identified and resolved discrepancies and errors in customer accounts.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
Assistant Manager
Subway
05.2017 - 12.2018
- Greeted customers, made sandwiches, ordered truck, took inventory, opened the store for the day
- I dod the bank runs, I also prepped all food
Housekeeping
Aramark
01.2018 - 03.2018
- Coordinated with housekeeping staff to ensure cleanliness and readiness of rooms upon guest arrival.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Collaborated with housekeeping department to ensure timely room availability and optimal cleanliness.
Education
High school diploma -
Holland High School
Holland, TX05.2017
Skills
- Phlebotomy
- Medical Imaging
- Patient Care
- Experience Administering Injections
- Medical Records
- Vital Signs
- Medical Scheduling
- Venipuncture
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- CPR
Certification
- Medical Administrative Assistant Certification (CMAA) - National Healthcare Association (NHA).
- Basic Life Support (BLS) - American Heart Association.
- CPR/AED Certification
Timeline
Medical Assistant
Ascension Medical Group Express Care
05.2023 - Current
Medical Assistant
ABC Pediatrics
10.2022 - 03.2023
Medical Assistant
texas weight loss center
01.2021 - 08.2021
United Healthcare Customer Service Representative
Teletech UnitedHealth Care
07.2018 - 08.2020
Housekeeping
Aramark
01.2018 - 03.2018
Assistant Manager
Subway
05.2017 - 12.2018
High school diploma -
Holland High School
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