Sitaya Black
Raleigh,NC
Summary
Dynamic professional with a proven track record at Amazon.com Services LLC, excelling in data analysis and customer engagement. Skilled in strategy development and team collaboration, I have successfully enhanced customer satisfaction and achieved sales goals. Known for my strong problem-solving abilities and commitment to delivering exceptional service.
Overview
5
5
years of professional experience
Work History
SSD Associate
Amazon.com Services LLC
07.2022 - Current
- Trainer, Process Assistant and Shipping Clerk. All role types will include performing production duties as needed: pick/pack orders, receive/stow product, ensure inventory accuracy, and unload/load trucks. Lead Fulfillment Associates will also be responsible for communicating instructions to other associates, motivating them and keeping their work areas safe.
Sales Manager
Ross
Raleigh, NC
03.2020 - 07.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended industry events and conventions to expain sales opportunities.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Associate Of Arts - Education Administration
Skills
- Team collaboration
- Complex Problem-solving
- Data collection and analysis
- Strategy development
- Oral communication
- Customer service orientation
- Multitasking and organization
- Cash handling
- Inventory management
- Time management
- Forklift operation
- Courteous and professional
- New hire training
- Loss prevention
- Computer skills
Timeline
SSD Associate - Amazon.com Services LLC
07.2022 - Current
Sales Manager - Ross
03.2020 - 07.2022
Wake Technical Community College - Associate Of Arts, Education Administration
Educators Inc. Private School - ,
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