Sitrena Candela
Tampa,FL
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Medix Staffing
Tampa, FL
04.2022 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service Representative
Ranstad Stafffing Blue Cross Blue Shield
Tampa, FL
08.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Answered average of 50+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
State Of Virginia
Tampa, FL
04.2021 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
Customer Service Representative
Care Centix
Tampa, FL
09.2017 - 04.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Inside Sales Representative
Coca-Cola
Tampa, FL
06.2004 - 03.2016
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Emphasized product features based on analysis of customers' needs.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
Education
Bachelor of Science - Social And Behavioral Science
University of South Florida
Tampa, FL05.1987
Skills
- Upbeat and Positive Personality
- Customer Retention Strategies
- Customer Data Confidentiality
- POS Systems and Ordering Platforms
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Customer Account Management
- Responding to Difficult Customers
- Upselling Products and Services
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Call Documentation
- Order and Refund Processing
- Calm and Professional Under Pressure
- Microsoft Outlook
- Active Listening
- Answering Customer Questions
- Microsoft Windows
- Microsoft Excel
- Time Management
- Microsoft Office
- Solving Customer Concerns
Timeline
Customer Service Representative
Medix Staffing
04.2022 - 09.2022
Customer Service Representative
Ranstad Stafffing Blue Cross Blue Shield
08.2021 - 01.2022
Customer Service Representative
State Of Virginia
04.2021 - 08.2021
Customer Service Representative
Care Centix
09.2017 - 04.2021
Inside Sales Representative
Coca-Cola
06.2004 - 03.2016
Bachelor of Science - Social And Behavioral Science
University of South Florida