Situla Ostberg
Kihei,USA
Summary
Dynamic professional with a rich background in customer service and sales, notably at Enchantress. Excelled in creating efficient seating systems and enhancing guest satisfaction, leveraging exceptional people skills and sales training. Proven ability to adapt to diverse groups and manage multiple tasks effectively, ensuring top-notch customer experiences in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Care Giver
Arnold Garzino
Kihei, HI
2025.01 - 2025.01
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Consulted with client care team to continually update care plans.
Restaurant Hostess
Ruths Chris Restaurant
Kihei, HI
2023.07 - 2024.07
- Assisted with setting up banquet rooms for special events.
- Inspected dining and serving areas for cleanliness and proper setup.
- Accommodated guests with children and special needs to promote comfortable dining experience.
ART SALES ASSOCIATE
Enchantress
Kihei, USA
2021.11 - 2022.11
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Met merchandising standards by keeping store stocked and products faced
- Encouraged customers to make additional purchases and suggested relevant items
- Besides art, I excelled in clothing and jewelry sales.
LEAD HOSTESS
Longhis
Kihei, USA
2019.08 - 2021.11
- Provided support to wait staff throughout meal services, including running food as needed
- Conducted weekly inventory checks of supplies such as linens, silverware, plates., ensuring they were stocked appropriately
- Ensured compliance with health department regulations by monitoring cleanliness of dining area at all times
HOSTESS
Cheeseburger Grill and Tap
Kihei, USA
2017.01 - 2019.08
- Monitored restaurant activity to determine seating and dining flow
- Engaged with guests to maximize satisfaction with food and service
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Supported servers and bussers through high-volume shifts with food running and table clearing
LEAD HOSTESS
Pita Paradise
Kihei, USA
2014.03 - 2017.06
- Provided guidance and direction to hostess team members regarding job responsibilities and expectations
- Developed an efficient seating system to ensure guests were seated quickly and efficiently
- Efficiently managed reservations using POS systems, ensuring accuracy of guest information
- Utilized excellent customer service skills to welcome patrons into the restaurant and address their needs promptly
Education
HIGH SCHOOL DIPLOMA -
North Valley High
Oregon05.1994
COMMUNICATIONS IN HOSPITALITY MANAGEMENT -
MCC
Kahului, HISkills
- Time Management
- Adapt to Diverse Groups
- Sales Training
- Dispute Mediation
- Customer Service
- Multitasking Strengths
- Verbal Communication
- Excellent People Skills
References
Bootzie Alexander, Owner Of Enchantress, My Former Boss, (808) 298-9030, Info@enchantressgallery.com
Timeline
Care Giver
Arnold Garzino
2025.01 - 2025.01
Restaurant Hostess
Ruths Chris Restaurant
2023.07 - 2024.07
ART SALES ASSOCIATE
Enchantress
2021.11 - 2022.11
LEAD HOSTESS
Longhis
2019.08 - 2021.11
HOSTESS
Cheeseburger Grill and Tap
2017.01 - 2019.08
LEAD HOSTESS
Pita Paradise
2014.03 - 2017.06
HIGH SCHOOL DIPLOMA -
North Valley High
COMMUNICATIONS IN HOSPITALITY MANAGEMENT -
MCC