Siva Sowmya Patibandla

Led the CMDB implementation, ITSM module enhancements, and automation. Designed and deployed ServiceNow, AWS, and Azure integrations for incident response. Configured Service Catalog, workflows, notifications, and dashboards. Developed APIs for mobile and web applications, enhancing user experience and functionality. Implemented system integrations with external applications using web services, APIs, JDBC, and ODBC connectors. Developed ServiceNow Discovery and Service Mapping solutions. Employed Agile methodologies to manage project timelines and deliverables efficiently.

Created and maintained catalog items, workflows, and REST integrations. Implemented change management, discovery, and CMDB enhancements. Developed reports and dashboards for process improvements. Integrated third-party software products into existing systems utilizing web services or other integration methods. Integrated third-party services and APIs to extend application functionalities. Involved HR case and interview request configuration/customization, including UI customization, workflow administration, data imports, custom scripting, implementing new functionality, and homepage customization.

Customized ITSM modules, and built custom scripts, UI policies, and automation. Managed Service Catalog development and HR Service Management portal. Setting up and monitoring workflows, creating, and tracking Service Catalog requests, and items with variables. Work closely with the ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.

Worked on customizing the user interface, including forms, lists, and created record producers for incident and change management in the Helsinki and Istanbul versions. Created various front-end forms, associated Client Scripts, and UI Policies, including advanced customizations that require modifications of UI Pages and Macros. Implemented customizations according to customer specifications while adhering to established coding standards.