Summary

Overview

Work History

Education

Skills

Timeline

Sj Blanchard

Wharton

Summary

Seasoned floor supervisor successful at leading, motivating and developing teams of employees. Top-notch skills include leadership, decision-making and time management. Looking to take on a new long-term position with growth potential.

Overview

6

6

years of professional experience

Work History

Sales Floor Supervisor

Vans

Rockaway

11.2019 - Current

Initiated corrective actions when necessary to address issues related to employee conduct or performance expectations not being met.
Trained new employees on cash register usage, merchandising techniques, customer service standards, safety protocols.
Analyzed customer feedback surveys to identify areas of improvement.
Ensured customer satisfaction by providing friendly and knowledgeable assistance with product selection, purchase decisions, returns, and exchanges.
Analyzed store performance numbers, such as average transaction size, total number of transactions per hour, and identified areas needing corrective action.
Contributed ideas during team meetings for improving the overall customer and employee experience.
Communicated sales goals and key performance indicators to employees.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals.
Coached employees on sales techniques and best practices, improving upselling.
Assisted with the hiring process by screening resumes, conducting interviews, and making recommendations for hire.
Conducted regular store audits to identify areas for improvement.
Supervised and evaluated staff performance, providing feedback and guidance as needed.
Managed cash register operations including deposits, withdrawals, transfers.

Lead Beauty Advisor

Sally's Beauty Supply

Rockaway

04.2022 - 12.2025

Handled cash register transactions accurately and efficiently.
Recommended additional services or products based on customer needs or requests.
Processed online orders promptly and efficiently according to company policies.
Ensured that promotional materials were displayed accurately throughout the store.
Greeted customers upon arrival and provided excellent customer service.

Education

Associate of Arts - Sociology

County College of Morris

Randolph Township, NJ

Skills

Customer service
Retail management
Team leadership

Visual merchandising
Conflict resolution
Delegation

Timeline

Lead Beauty Advisor

Sally's Beauty Supply

04.2022 - 12.2025

Sales Floor Supervisor

Vans

11.2019 - Current

Associate of Arts - Sociology

County College of Morris