Knowledgeable beauty industry professional with expertise in customer relations and promotional support. Leverages experience to meet customer needs and drive business success in service-based retail. Builds strong relationships with diverse clientele through efficient and informed service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Social Media Management- Receptionist
Mariano Rivera Honda
Port Jefferson Station, New York
02.2025 - Current
Managed a high-volume multi-line phone system and organized sales appointments using VinSolutions.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Greeted visitors, assisting with inquiries to enhance customer experience.
Oversaw showroom presentation and managed mail, supporting management with administrative tasks during peak periods to maintain operational flow.
Maintained professional brand presence, aligning digital interactions with dealership’s luxury standards to reinforce customer-first approach.
Fragrance Representative
Loreal
Orlando, Florida
08.2022 - 12.2024
Consistently exceeded daily and monthly sales targets for YSL and Giorgio Armani by utilizing advanced fragrance storytelling and cross selling techniques.
Educated customers on fragrance notes and product benefits, fostering informed purchasing decisions.
Managed high-value stock levels to ensure availability and proper rotation of top selling scents like Libre and Acqua di Giò.
Uphold strict brand visual standards, ensuring testers, displays, and workstations remained pristine and aligned with luxury retail aesthetics.
Streamlined stockroom procedures for fragrance kits and promotional materials, enhancing restock efficiency during peak holiday hours.
Maintained cleanliness and organization of fragrance displays and testing stations.
Coordinated setup and breakdown of banquet halls while distributing appetizers and formal dinners, maintaining cleanliness to create welcoming environments.
Proven ability to multitask in high-pressure environments, ensuring that every table was perfectly set and every guest’s needs were met with professional courtesy and efficiency.
Managed logistics for large scale events at The Meadow, ensuring seamless guest experiences through careful planning and execution.
Education
Aveda Esthiology Full Specialist
Aveda Institute
Orlando, FL
06-2024
High School Diploma -
Veritas Academy
Flushing, New York
06-2021
Skills
Customer Service
Client consultation
Product consultation
Customer engagement
Retail Sales Excellence
Skincare product sales
Skin Artistry
Skincare treatments
Waxing techniques
Sanitation Protocol
Inventory Management
Organization Skills
Team collaboration
Certification
Full Esthetics Specialist, State Of Florida Department Of Business And Professional Regulation Board Of Cosmetology
Spearheaded sales initiatives for a diverse portfolio of brands, including COVE USA, Tall T Productions, Koastal Kooks, Long Tall Sally, Casetify, These Glasses, Charmed Aroma, and Pluto Dream Light, achieving a minimum revenue boost of 30% for each brand through targeted marketing strategies and effective outreachManaged and grew multiple social media accounts on TikTok and Instagram, amassing a combined total of 462,000 followers, 12.3 million likes, and 52 million viewsUtilized data-driven insights to optimize content and enhance engagementOversaw daily content management to maximize views, likes, and endorsements, effectively increasing my digital footprint and expanding audience reachImplemented innovative strategies that resulted in sustained growth and heightened brand visibility at Tik TokSpearheaded sales initiatives for a diverse portfolio of brands, including COVE USA, Tall T Productions, Koastal Kooks, Long Tall Sally, Casetify, These Glasses, Charmed Aroma, and Pluto Dream Light, achieving a minimum revenue boost of 30% for each brand through targeted marketing strategies and effective outreachManaged and grew multiple social media accounts on TikTok and Instagram, amassing a combined total of 462,000 followers, 12.3 million likes, and 52 million viewsUtilized data-driven insights to optimize content and enhance engagementOversaw daily content management to maximize views, likes, and endorsements, effectively increasing my digital footprint and expanding audience reachImplemented innovative strategies that resulted in sustained growth and heightened brand visibility at Tik Tok