Skarlin Rivas
The Bronx,NY
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations.
Overview
9
9
years of professional experience
Work History
Manager Asistant
Chipotle Mexican Grill Restaurant
Manhattan, New York
09.2019 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across the restaurant.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Implemented new task operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire and fill open positions.
- Monitored staff performance and addressed issues.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented quality control measures to uphold company standards.
Host
Loeb boathouse
Manhattan, NY
05.2018 - 03.2019
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Served as point-of-contact for resolving guest complaints or special requests.
- Inspected dining areas for any damages or defects.
- Provided excellent customer service by anticipating customer needs.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Monitored dining area to assess server capacity and estimate wait times.
Secretary
Sheridan Smile Dental Office
The Bronx, NY
03.2017 - 08.2018
- Greetings people as they come in to the office.
- Provided administrative support to the office manager and other staff members.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Organized patient records
- Schedule appointments.
- Ordered office supplies.
Staff Member
Casita Maria Center For Arts And Education
The Bronx, NY
05.2016 - 01.2017
- Monitored operations and reviewed records and metrics to understand company performance.
- One of my responsibilities was do different manual activities with the children.
- Help them do their homework
- Take them to the park during summer time.
Education
Some College (No Degree) -
Hostos Community College
Bronx, NYSkills
- Business administration
- Goal setting
- Staff management
- Sales management
- Conflict resolution
- Safety procedures
- Clear communication
- Financial management
- Shift scheduling
- Inventory management
- Team leadership
- Customer service
- Verbal and written communication
- Time management
Timeline
Manager Asistant
Chipotle Mexican Grill Restaurant
09.2019 - Current
Host
Loeb boathouse
05.2018 - 03.2019
Secretary
Sheridan Smile Dental Office
03.2017 - 08.2018
Staff Member
Casita Maria Center For Arts And Education
05.2016 - 01.2017
Some College (No Degree) -
Hostos Community College