Skarlin Rivas
Jersey City
Summary
Reliable Manager who demonstrated high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Chipotle Mexican Grill Restaurant
Manhattan, New York
09.2019 - 04.2026
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire and fill open positions.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
Host
Loeb boathouse
Manhattan, NY
05.2018 - 03.2019
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Served as point-of-contact for resolving guest complaints or special requests.
- Inspected dining areas for any damages or defects.
- Provided excellent customer service by anticipating customer needs.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Monitored dining area to assess server capacity and estimate wait times.
Secretary
Sheridan Smile Dental Office
The Bronx, NY
03.2017 - 08.2018
- Greetings people as they come in to the office.
- Provided administrative support to the office manager and other staff members.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Organized patient records
- Schedule appointments.
- Ordered office supplies.
Staff Member
Casita Maria Center For Arts And Education
The Bronx, NY
05.2016 - 01.2017
- Monitored operations and reviewed records and metrics to understand company performance.
- One of my responsibilities was do different manual activities with the children.
- Help them do their homework
- Take them to the park during summer time.
Education
Some College (No Degree) -
Hostos Community College
Bronx, NYSkills
- Business administration
- Goal setting
- Staff management
- Sales management
- Conflict resolution
- Safety procedures
- Clear communication
- Financial management
- Shift scheduling
- Inventory management
- Team leadership
- Customer service
- Verbal and written communication
- Time management
Certification
I have my food protection ID and servsafe certificate.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
General Manager
Chipotle Mexican Grill Restaurant
09.2019 - 04.2026
Host
Loeb boathouse
05.2018 - 03.2019
Secretary
Sheridan Smile Dental Office
03.2017 - 08.2018
Staff Member
Casita Maria Center For Arts And Education
05.2016 - 01.2017
Some College (No Degree) -
Hostos Community College