Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Samantha Davis-Jensen

Clarksville,TN
Samantha Davis-Jensen

Summary

Dedicated and versatile professional with a proven track record of excelling across diverse office environments. Equipped with a solid foundation of skills gained from extensive experience in various office roles. Adept at adapting to new challenges and quickly mastering new processes. Known for exceptional organizational abilities, effective communication, and a strong commitment to delivering high-quality results. Seeking to leverage my multifaceted background to contribute value and efficiency to a dynamic team.

Overview

21
years of professional experience

Work History

Educational Data Systems, Inc.

Recruiter
06.2023 - Current

Job overview

  • Promoted from Case Manager to Recruiter in June 2023.
  • Conducted thorough market research to identify potential job candidates, using various online platforms, databases, and networking events.
  • Actively sourced, screened, and evaluated candidates based on their skills, experience, and qualifications to match them with suitable job openings.
  • Managed candidate pipelines, maintaining regular communication and engagement to ensure a positive candidate experience.
  • Scheduled and coordinated interviews between candidates and hiring managers, ensuring a smooth and efficient interview process.
  • Conducted initial phone screenings and interviews to assess candidates' compatibility with job requirements and company culture.
  • Administered skills assessments and other relevant tests to gauge candidates' technical abilities and suitability for specific roles.
  • Collaborated closely with hiring managers and department heads to understand their staffing needs and develop recruitment strategies.
  • Provided regular updates to clients on candidate progress, interviewed candidates' strengths, and addressed any concerns promptly.
  • Offered guidance to clients on market trends, salary expectations, and competitive hiring practices.
  • Drafted compelling and accurate job descriptions for open positions, highlighting key responsibilities, qualifications, and company values.
  • Posted job openings on various job boards, social media platforms, and industry-specific websites to attract a diverse pool of qualified candidates.
  • Utilized creative strategies to enhance job visibility and reach a broader candidate audience.
  • Analyzed candidate resumes, applications, and interview feedback to identify the most suitable candidates for further consideration.
  • Conducted thorough reference checks to validate candidates' professional backgrounds and work history.
  • Collaborated with hiring teams to make informed decisions and extend offers to selected candidates.
  • Maintained accurate and organized candidate records within the applicant tracking system, ensuring compliance with data protection regulations.
  • Generated regular reports on recruitment metrics, such as time-to-fill, candidate quality, and source effectiveness, to evaluate the success of recruitment strategies.
  • Stayed updated on industry trends, labor market dynamics, and regional employment opportunities to provide valuable insights to both clients and candidates.
  • Used market research to guide talent acquisition strategies and adapt recruitment approaches to changing market conditions.
  • Attended industry events, job fairs, and networking functions to expand professional contacts and stay connected with potential candidates.
  • Participated in workshops, webinars, and training sessions to enhance recruitment skills and stay informed about best practices in the field.

Educational Data Systems, Inc

Career Advisor/Case Manager
06.2022 - 06.2023

Job overview

  • Conducted comprehensive assessments of participants' skills, interests, employment history, and barriers to employment, utilizing standardized tools.
  • Assisted participants in completing intake paperwork and collecting necessary documentation to determine eligibility for WIOA (Workforce Innovation and Opportunity Act) programs.
  • Collaborated with participants to develop individualized service plans, setting goals, identifying career pathways, and outlining steps to overcome barriers.
  • Integrated input from participants to ensure plans were tailored to their unique needs and circumstances.
  • Connected participants to supportive services, such as childcare, transportation, housing, and healthcare, by leveraging community resources and partner agencies.
  • Provided referrals to external organizations to address barriers and improve participants' overall stability.
  • Assisted participants in enhancing their job readiness skills through workshops, training programs, and educational opportunities.
  • Offered guidance on resume writing, interview preparation, communication skills, and workplace etiquette.
  • Facilitated job matching and placement activities, including job searches, job fairs, and employer connections.
  • Assisted participants in developing effective job search strategies and applying for suitable job openings.
  • Provided ongoing coaching, motivation, and support to participants as they progressed along their chosen career paths.
  • Conducted regular check-ins to monitor progress, address challenges, and adjust service plans as needed.
  • Maintained accurate and up-to-date participant records, documenting services provided, goals achieved, and outcomes attained.
  • Prepared timely and accurate reports to meet program requirements and ensure compliance with data collection standards.
  • Collaborated with employers, educational institutions, social service agencies, and other partners to facilitate participants' access to resources and opportunities.
  • Maintained open communication channels with team members to ensure cohesive support for participants.
  • Provided resources and referrals to address immediate needs and stabilize participants' situations.
  • Participated in program evaluations and provided feedback to enhance program effectiveness and participant outcomes.
  • Contributed insights to team discussions and meetings, sharing best practices and suggesting improvements.

Austin Peay State University

Registration Clerk
11.2018 - 05.2022

Job overview

  • Responsible for daily supervision of all reception area student workers.
  • Assisted students with the registration process, answering questions about course availability, prerequisites, and registration procedures.
  • Guided students through online registration platforms, troubleshooting technical issues and ensuring accurate course selections.
  • Maintained accurate and up-to-date student records, including enrollment data, course schedules, grades, and personal information.
  • Processed course drops, adds, and withdrawals according to university policies and deadlines.
  • Collaborated with academic departments to create class schedules, ensuring optimal use of classroom resources and accommodating faculty availability.
  • Assisted in resolving scheduling conflicts and managing waitlists for high-demand courses.
  • Communicated with students via email, phone, and in-person interactions to provide information about registration dates, deadlines, and academic policies.
  • Responded to inquiries promptly and professionally, delivering exceptional customer service.
  • Processed transcript requests from current and former students, verifying academic records and ensuring timely delivery to requesting institutions or individuals.
  • Entered student information and enrollment data accurately into the university's student information system.
  • Generated reports and compiled data for various administrative purposes, including enrollment statistics and academic progress tracking.
  • Collaborated with the university's financial services department to resolve payment-related issues.
  • Greeted and directed students, faculty, and visitors in a friendly and professional manner.
  • Managed the front desk, answered phone calls, scheduled appointments, and provided general information about the registrar's office services.
  • Organized and maintained physical and digital filing systems for student records, forms, and other documentation.
  • Ensured compliance with data privacy and security regulations when handling confidential student information.
  • Assisted with special projects, such as orientation events, registration workshops, and graduation ceremonies, providing logistical support and excellent customer service.

Village Groomer & Animal Inn, Inc.

Office Manager
01.2003 - 10.2018

Job overview

  • Oversaw daily office operations, ensuring smooth workflow and efficient communication between staff, clients, and management.
  • Managed appointment scheduling for pet boarding, grooming, and other services, utilizing digital scheduling tools to optimize resource allocation.
  • Handled client inquiries, provided information about services, and addressed concerns, maintaining a high level of customer satisfaction.
  • Processed client payments, tracked invoices, and maintained accurate financial records.
  • Coordinated with owners to reconcile accounts, track expenses, and generate financial reports for owner review.
  • Recruited, trained, and supervised front desk personnel, groomers, and boarding staff, fostering a collaborative and motivated team environment.
  • Scheduled employee shifts, managed time-off requests, and facilitated regular training sessions to enhance service quality and efficiency.
  • Conducted performance evaluations, provided constructive feedback, and implemented performance improvement plans as necessary.
  • Cultivated strong relationships with clients, understanding their specific pet care needs and preferences to provide personalized service recommendations.
  • Addressed client concerns and resolved issues promptly, demonstrating a commitment to exceptional customer service.
  • Implemented client feedback to continuously improve services and enhance the overall client experience.
  • Managed inventory of pet supplies, grooming products, and office supplies, ensuring adequate stock levels for smooth daily operations.
  • Collaborated with suppliers to negotiate favorable terms and pricing, optimizing procurement processes to minimize costs.
  • Conducted regular inventory audits to prevent shortages and eliminate excess inventory.
  • Maintained the business's online presence by updating the website, social media profiles, and online review platforms to attract and engage customers.
  • Ensured compliance with health and safety regulations in the pet boarding and grooming areas, maintaining a clean and safe environment for both pets and staff.
  • Implemented and enforced standard operating procedures for sanitation, pet care, and emergency response to guarantee the well-being of all animals.
  • Communicated effectively with owners regarding operational challenges, opportunities, and recommendations for process improvements.

Skills

  • Analytical and Critical Thinking
  • Public Speaking
  • Verbal and Written Communication
  • Microsoft Office
  • Regulations Compliance
  • Conflict Resolution
  • Excellent Multitasking and Prioritization Abilities
  • Workflow Optimization
  • Office Management
  • Customer and Client Relations
  • Records Management
  • Maintaining Confidentiality

Timeline

Recruiter

Educational Data Systems, Inc.
06.2023 - Current

Career Advisor/Case Manager

Educational Data Systems, Inc
06.2022 - 06.2023

Registration Clerk

Austin Peay State University
11.2018 - 05.2022

Office Manager

Village Groomer & Animal Inn, Inc.
01.2003 - 10.2018

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Samantha Davis-Jensen