Skie Couvillion
Pflugerville,TX
Summary
Encouraging manager and analytical problem-solver with a talent for team building, leadership, and motivation, paired with strong customer relations and relationship-building skills. Skilled in independent decision-making and exercising sound judgment to drive positive business outcomes. Dedicated to leveraging training, performance monitoring, and morale-building strategies to enhance employee engagement and elevate overall team performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Regional Marketing and Sales Manager
Mann Eye Institute
05.2019 - Current
- Held multiple titles at Mann Eye Institute: Ophthalmic Technician/Scribe, Refractive Surgical Counselor, Surgical Coordinator, Regional Lead Counselor, Clinic Lead, Co-management Coordinator, Clinic Manager.
- Developed and executed comprehensive marketing strategies to enhance brand visibility and patient engagement.
- Analyzed market trends to identify new opportunities and optimize sales performance across various channels.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Ophthalmic Technician/Surgical Coordinator
Texan Eye Care
02.2017 - 05.2019
- Completed full eye exams. Collected imaging, chief complaints, visual acuities, IOPs, medical histories and dilated patients.
- Scribed for MDs and ODs.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Counseled Cataract surgery patients by reviewing surgical options and outcomes.
- Managed high-volume transaction processing, ensuring accurate and timely completion of daily tasks.
Manager
Chick-fil-A
07.2016 - 02.2017
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Established processes to ensure efficient workflow throughout the organization.
Ophthalmic Technician
Texan Eye Care
05.2013 - 06.2014
- Conducted comprehensive patient eye exams to assess visual acuity and ocular health.
- Assisted ophthalmologists during surgical procedures, ensuring optimal patient care and safety.
- Operated advanced diagnostic equipment, including OCT, autorefractors, and visual field analyzers.
- Educated patients on pre- and post-operative care instructions to enhance recovery outcomes.
Education
Bachelor of Arts - Anthropology, Art & Design
Texas State University
San Marcos, TX2016
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Sales Techniques
- Schedule Preparation
- Sales management
- Performance Evaluations
- Marketing
Certification
- COA - Certified Ophthalmic Assistant
- FS200
- EX500
Timeline
Regional Marketing and Sales Manager
Mann Eye Institute
05.2019 - Current
Ophthalmic Technician/Surgical Coordinator
Texan Eye Care
02.2017 - 05.2019
Manager
Chick-fil-A
07.2016 - 02.2017
Ophthalmic Technician
Texan Eye Care
05.2013 - 06.2014
Bachelor of Arts - Anthropology, Art & Design
Texas State University