Skot Makiya
West Hollywood,CA
Summary
Proven leader and client advisor with a track record of enhancing client relationships and team performance at Prada USA. Specializes in consultative selling and adaptability, driving client retention and cross-selling success. Cultivates positive environments, fostering significant improvements in engagement and compliance.
Overview
18
18
years of professional experience
Work History
Client Advisor
Prada USA
Beverly Hills, CA
08.2010 - 02.2024
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Supported company initiatives by actively promoting brand awareness both online and offline.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
Assistant Boutique Director
Mulberry
Los Angeles, CA
01.2006 - 01.2008
- Enhanced team collaboration through regular communication, goal setting, and performance
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Education
Bachelor Of Arts - Fine Arts
University of Hawaii At Manoa
Honolulu, HISkills
- Client interaction/Relations
- Cross-selling techniques
- Client Retention Strategies
- Consultative Selling
- Leadership
- Adaptability
Timeline
Client Advisor
Prada USA
08.2010 - 02.2024
Assistant Boutique Director
Mulberry
01.2006 - 01.2008
Bachelor Of Arts - Fine Arts
University of Hawaii At Manoa