Sky Aguilar
El Paso,TX
Summary
Experienced Customer Service Specialist with a proven ability to excel in a fast-paced work environment. Skilled in task prioritization and multitasking to consistently meet deadlines and surpass expectations. Collaborative team player dedicated to achieving personal and business goals. Known for outstanding proficiency in resolving escalated customer support issues with professionalism and efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Representative
Teleperformance
09.2025 - 05.2026
- Developed and maintained strong customer relationships to enhance client satisfaction.
- Analyzed customer feedback to identify areas for service improvement and product offerings.
- Executed effective sales strategies to achieve monthly targets and boost revenue growth.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Customer Care Representative
Alorica
02.2024 - 05.2025
- Responded to customer needs through competent customer service and prompt problem-solving.
- Displayed leadership amongst team and provided positive feedback to ensure goals are met consistently.
- Used analytical skills to properly educate customers and provide excellent service depending on their needs.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Became familiarized with Microsoft Excel and navigated various other systems via applications.
- Logged call information provided into internal database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed highly empathetic services and earned reputation for exceeding service standard goals.
- Advised customers about billing, payment processes and support policies and procedures.
Customer Service Representative
Circle K
12.2022 - 10.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- Consulted with customers to resolve service and billing issues
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
Crew Member
Wendy’s
05.2022 - 12.2022
- Wiped down tables and equipment, swept and refilled stock
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person
- Packed fast food products in approved containers, cups and bags
- Explained current promotional information and items to patrons
- Stocked shelves to organize aisles in assigned department.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Eastlake High School
El Paso, TX06-2021
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Problem resolution
- Call center experience
- Time management
- Multitasking and organization
- Cash handling
- Cleaning
- Flexible schedule
- Safe food handling
- Integrity and honesty
- Safety awareness
Certification
Food Handlers Certification
TABC Certification
Timeline
Sales Representative
Teleperformance
09.2025 - 05.2026
Customer Care Representative
Alorica
02.2024 - 05.2025
Customer Service Representative
Circle K
12.2022 - 10.2023
Crew Member
Wendy’s
05.2022 - 12.2022
High School Diploma -
Eastlake High School