Sky Earl
Indianapolis,IN
Summary
Organized lifelong learner that currently holds an Indiana Residence insurance license for Property & Casualty, as well as several out of state licenses. Very loyal and focused, bringing dedication and attention to detail to the table. Uses own knowledge to assist in training, motivating, and supporting other staff members.
Overview
14
14
years of professional experience
Work History
Business Owner
Sky's Happy Place LLC
08.2023 - Current
- Attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Created, inventoried, and stored all product.
Insurance Service Rep IV
GEICO
06.2014 - 08.2023
- Licensed insurance agent processed underwriting transactions on personal auto policies.
- Assisted customers via phone, email, chat, and text in different departments over nine-year tenure.
- Provided support to other agents when supervision/assistance is not available and sent daily reports to team.
- Responded to customer requests for products, services, and company information.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
Information Center Team Lead
Stericycle
03.2010 - 05.2014
- Supervised teams of up to 20 phone agents.
- Oversaw incoming mailed, emailed, and faxed business responses for all recalls (mail room).
- Performed internal auditing for assigned recall projects.
- Managed escalations for internal and external customers.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Helped office staff prepare reports and presentations for internal or client-related use.
Education
Bachelor of Science - Business Administration
University of Arizona
Tucson, AZ05.2023
Associate of Insurance (AINS) - Insurance And Risk Management
The Institutes
Malvern, PA06.2016
Associate of Arts - Business Administration
Palomar College
San Marcos, CA05.2009
Skills
- Data Entry/ Filing
- Customer Service
- Fast Learner/ Very Friendly
- Online Chat
- Customer Service and Assistance
- Maintaining Clean Work Areas
- Collaborative Environments
- Excellent Administrative Abilities
- Microsoft Office
- Understanding Customer Needs
- Active Listening Skills
Timeline
Business Owner
Sky's Happy Place LLC
08.2023 - Current
Insurance Service Rep IV
GEICO
06.2014 - 08.2023
Information Center Team Lead
Stericycle
03.2010 - 05.2014
Bachelor of Science - Business Administration
University of Arizona
Associate of Insurance (AINS) - Insurance And Risk Management
The Institutes
Associate of Arts - Business Administration
Palomar College
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