Sky Gray
Houston
Summary
Dynamic customer service professional with experience at AT&T, excelling in problem resolution and relationship building. Proven track record of enhancing customer satisfaction through active listening and critical thinking. Skilled in processing transactions accurately while fostering a positive environment, ensuring timely resolutions and improved service delivery.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2024
2024
years of professional experience
Work History
Customer Service Representative
Wet&wild Splashdown
Lifeguard
Wet&wild Splashtown
Customer Service Representative
AT&T
04.2021 - 07.2023
- Assisted customers with inquiries, providing accurate information and support.
- Handled customer complaints, ensuring timely resolution and satisfaction.
- Processed transactions efficiently, maintaining accuracy in order entry.
- Collaborated with team members to improve service delivery and response times.
Caregiver, Special Needs
Helping Hands Cleaning Service
03.2016 - 12.2020
- Implemented individualized care plans tailored to each client's unique needs and preferences.
- Monitored and documented behavioral changes to provide accurate feedback to healthcare professionals.
- Developed engaging activities that promoted social interaction and cognitive stimulation among clients.
- Assisted clients with daily living activities to enhance personal independence and well-being.
Education
High School Diploma -
Homeschool
502 Sam Houston Parkway Houston Tx 77073Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Call center experience
- Customer satisfaction measurement
- Paperwork processing
Timeline
Customer Service Representative
AT&T
04.2021 - 07.2023
Caregiver, Special Needs
Helping Hands Cleaning Service
03.2016 - 12.2020
Customer Service Representative
Wet&wild Splashdown
Lifeguard
Wet&wild Splashtown
High School Diploma -
Homeschool