Sky Grisham
Ypsilanti,MI
Summary
I have worked with The University of Michigan as a call center representative for three years servicing elderly patients. My experience working with Michigan Medicine has further reinforced my desire to help the people who need it the most. I have provided high-quality, compassionate care to patients using my analytical abilities and my skills in empathetic communication to help address patient needs efficiently. I am passionate about providing excellent care and building a positive rapport with all patients that I interact with.
Overview
3
3
years of professional experience
Work History
Call Center Representative
University of Michigan
11.2021 - Current
- Manage 55-70 incoming calls daily.
- Initial triaging of patient symptoms over the phone (including patients experiencing emergent symptoms such as shortness of breath, dizziness, and chest pain).
- Scheduling appointments.
- Fulfilling prescription requests.
- Assisting in facilitating home care and hospice care services for patients.
- Creating detailed summaries of phone conversations with patients, families, pharmacies, and outside hospitals/agencies.
- Initiating referral requests.
- Completing intakes with patients newly diagnosed with cancer.
Education
Bachelor of Science - Psychology
Eastern Michigan University
Ypsilanti, MI12-2019
Skills
- Exceptional customer service skills
- Proficient in Epic EMR
- Excellent verbal and written communication skills
- Active listener and empathetic
- Strong analytical and thinking skills
- Knowledge of HIPAA regulations and confidentiality guidelines
- Ability to prioritize and manage multiple tasks and responsibilities
Timeline
Call Center Representative
University of Michigan
11.2021 - Current
Bachelor of Science - Psychology
Eastern Michigan University
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