Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sky Grisham

Ypsilanti,MI

Summary

I have worked with The University of Michigan as a call center representative for three years servicing elderly patients. My experience working with Michigan Medicine has further reinforced my desire to help the people who need it the most. I have provided high-quality, compassionate care to patients using my analytical abilities and my skills in empathetic communication to help address patient needs efficiently. I am passionate about providing excellent care and building a positive rapport with all patients that I interact with.

Overview

3
3
years of professional experience

Work History

Call Center Representative

University of Michigan
11.2021 - Current
  • Manage 55-70 incoming calls daily.
  • Initial triaging of patient symptoms over the phone (including patients experiencing emergent symptoms such as shortness of breath, dizziness, and chest pain).
  • Scheduling appointments.
  • Fulfilling prescription requests.
  • Assisting in facilitating home care and hospice care services for patients.
  • Creating detailed summaries of phone conversations with patients, families, pharmacies, and outside hospitals/agencies.
  • Initiating referral requests.
  • Completing intakes with patients newly diagnosed with cancer.

Education

Bachelor of Science - Psychology

Eastern Michigan University
Ypsilanti, MI
12-2019

Skills

  • Exceptional customer service skills
  • Proficient in Epic EMR
  • Excellent verbal and written communication skills
  • Active listener and empathetic
  • Strong analytical and thinking skills
  • Knowledge of HIPAA regulations and confidentiality guidelines
  • Ability to prioritize and manage multiple tasks and responsibilities

Timeline

Call Center Representative

University of Michigan
11.2021 - Current

Bachelor of Science - Psychology

Eastern Michigan University
Sky Grisham