Sky James
Bradenton
Summary
Detail-oriented and adaptable individual with experience in hospitality and education. Skilled in customer service and team collaboration, ready to leverage expertise to enhance customer experiences and support organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
The Waterfront
Anna Maria
04.2024 - Current
- Provided excellent customer service to enhance dining experience.
- Managed multiple tables efficiently during busy shifts.
- Took orders accurately and communicated them to kitchen staff.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Recommended menu items based on customer preferences.
- Handled customer inquiries and resolved issues promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Refilled beverages promptly during peak dining hours to ensure customer satisfaction.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Assistant Manager
Lox n Bagel
Sarasota
05.2023 - 03.2024
- Assisted in daily operations and team management at popular bagel shop.
- Coordinated scheduling and staffing to ensure adequate coverage during peak hours.
- Trained new employees on customer service standards and food handling procedures.
- Oversaw inventory management, ensuring stock levels met customer demand consistently.
- Handled customer inquiries and resolved complaints effectively to enhance satisfaction.
- Coordinated with other departments to ensure smooth flow of operations.
- Established processes for monitoring customer satisfaction levels.
- Implemented quality control measures to uphold company standards.
Special Education Paraprofessional
Manatee High School
Bradenton
08.2022 - 04.2023
- Supported students with daily tasks and academic assignments in the classroom.
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Supported students with personalized accommodations, extra assistance, and educational assessments.
- Implemented behavioral management strategies to promote positive interactions.
- Monitored student progress and provided feedback during classroom activities.
- Offered emotional support during times of difficulty or crisis situations involving the student.
- Monitored behavior of students in order to ensure a safe, positive learning environment.
- Collaborated with educators to adapt learning materials for diverse needs.
- Supported the development of social skills through modeling appropriate behavior and interactions with peers.
- Attended professional development sessions related to working with special education populations.
- Provided feedback on how well a student is progressing toward meeting their IEP goals.
Education
High School Diploma -
Manatee High School
Bradenton, FL05-2019
Some College (No Degree) - General Studies
State College of Florida
Bradenton, FLSkills
- Hospitality service expertise
- Dining service techniques
- Order accuracy
- Customer service
- Food safety compliance
- POS system usage
- Cash handling
- Inventory management
- Time management
- Team collaboration
- Attention to detail
- Conflict resolution
Certification
- servsafe
Timeline
Waitress
The Waterfront
04.2024 - Current
Assistant Manager
Lox n Bagel
05.2023 - 03.2024
Special Education Paraprofessional
Manatee High School
08.2022 - 04.2023
High School Diploma -
Manatee High School
Some College (No Degree) - General Studies
State College of Florida