Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Sky Perez

Miami

Summary

Strong leader and problem-solver. Uses independent decision-making skills and sound judgment to positively impact company success. Seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Work Specialist/Assistant Manager

Life Time Fitness Inc.
10.2020 - 07.2023
  • Created a more efficient workspace by proactively anticipating department needs along with managing the workspace of 100+ members
  • Answering calls, scheduled and coordinated virtual and in-person meetings, events, scheduled tours of the workspace daily
  • Assisting with member onboarding including filling out Member Company Agreements, setting up wifi credentials, 24hr access to workspace, Life Time Work App access and collected payment information/details to organize on time payments
  • Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions
  • Maintained an organized, clean professional work space and waiting area
  • Along with providing excellent customer service with a helpful and friendly attitude
  • Organized and distributed members personal/company mail daily
  • Coordinated member events with staff and outside vendors to set up 2-3 events per month to maintain member excitement and networking throughout the space.

Hostess/Reservationist

Kiki on the River
06.2019 - 08.2020
  • Warmly greeted and escorted guests to their assigned tables seating 300-500 people per shift
  • Presented menus and daily specials to guests while ensuring they had napkins, bread, and silverware
  • Coordinated with the waitstaff, kitchen and managers to ensure each guest was assigned and satisfied with their service
  • Swiftly and gently addressed any customer complaints or concerns, escalating it to management when necessary
  • Coordinated 50-100 reservations per shift through phone, email, Yelp, and Resy platforms
  • Received special recognition through 10 positive Yelp reviews and being named employee of the month.

Customer Service/Sales Representative

Preshop LLC
04.2016 - 05.2019
  • Answered 250 (avg,) calls per day exceeding quota by 10%
  • Provided prompt customer support with a professional, friendly, and patient attitude
  • Proactively memorized over 55 company products and services
  • Completed customer insight reports and input over 12,000 units of sensitive data
  • Trained 12 new hires on company-specific policies, procedures, and compliance guidelines
  • Received a 5 -star customer satisfaction rating through voice, chat and email communications
  • Listened, diagnosed, and resolved technical issues guiding users through step-by-step solutions
  • Politely addressed any customers complaints, escalating to management when necessary.

Education

Spanish And English

South Dade Senior High School
2015

Skills

  • Productive and solution-oriented assistant manager with 3 year’s experience
  • 7 years customer service experience
  • Managing daily operations, maintaining a clean and warm environment
  • Multi-tasking, time management
  • Welcoming and onboarding, errand running and scheduling
  • Highly skilled in client-facing communications
  • Managing multiple projects concurrently and maintaining a smooth productive workflow

Additional Information

  • Real Estate License NNA & LLS Certified

Timeline

Work Specialist/Assistant Manager

Life Time Fitness Inc.
10.2020 - 07.2023

Hostess/Reservationist

Kiki on the River
06.2019 - 08.2020

Customer Service/Sales Representative

Preshop LLC
04.2016 - 05.2019

Spanish And English

South Dade Senior High School

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Sky Perez