Sky Wiley
DFW,United States
Summary
Dynamic General Manager with a proven track record at Cloth & Glaze, excelling in strategic planning and team leadership. Revitalized operations, enhancing customer satisfaction and boosting revenue through innovative inventory management and community engagement. Adept at problem-solving and event planning, driving business success while fostering a collaborative team environment.
Overview
8
8
years of professional experience
Work History
General Manager
Cloth & Glaze
DFW, TX
04.2020 - Current
- Manage schedules and daily operations across two locations, ensuring seamless business function.
- Monitor inventory levels and replenish stock, maintaining optimal supply for operations.
- Create custom artwork and assist guests with their projects, enhancing customer satisfaction.
- Perform daily tasks to support company operations, contributing to overall business success.
- Led shifts ensuring smooth operations and resolved issues, enhancing team efficiency.
- Managed cash handling and bank runs, maintaining financial accuracy and security.
- Monitored inventory levels and restocked shelves, ensuring product availability.
- Organized and participated in community events, boosting store visibility.
- Assisted other stores requiring leadership, improving overall store performance.
Bar Manager
TASTE OF SOCIETY
DFW, TX
06.2017 - 05.2021
- Oversaw bar operations to ensure seamless service and high customer satisfaction.
- Revitalized underperforming bars, resulting in increased revenue and customer retention.
- Developed unique cocktail menus that attracted new clientele and boosted sales.
- Managed liquor inventory, staff schedules, and event planning for optimal efficiency.
- Crafted innovative cocktails while engaging guests to enhance overall experience.
Assistant Store Manager
The Vitamin Shoppe
Fort Worth, TX
06.2017 - 06.2020
- Managed daily store operations, including customer service, inventory management, and staff scheduling.
- Oversaw cash handling procedures, reconciling discrepancies as needed.
- Trained new employees on policies, procedures, and customer service standards.
- Maintained accurate records for transactions, stock levels, and employee performance metrics.
- Assisted recruitment efforts through candidate interviews for open positions.
- Ensured consistent delivery of exceptional customer service across all interactions.
- Streamlined inventory management processes to enhance accuracy and efficiency.
Education
Diploma -
Burleson High School
Burleson, TX06.2017
Skills
- Strategic planning
- Inventory management
- Staff scheduling
- Event planning
- Cash handling
- Team leadership
- Customer service
- Data analysis
- Problem solving
- Marketing strategy
Timeline
General Manager
Cloth & Glaze
04.2020 - Current
Bar Manager
TASTE OF SOCIETY
06.2017 - 05.2021
Assistant Store Manager
The Vitamin Shoppe
06.2017 - 06.2020
Diploma -
Burleson High School