Skye Merino
Debt Collector
Las Vegas,NV
Summary
Experienced Collections Specialist bringing over15-years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dependable and successful at meeting high productivity, quality and performance standards. Able to interact professionally with all levels of staff and clients while maintaining the highest level of confidentiality.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Debt Collector
FCR Collections
Irvine, CA
07.2011 - 05.2022
- Worked in call center environment for 8-years, remotely for 3-years, handling inbound, manual, and automatically dialed calls while adhering to FDCPA.
- Maintained fast-paced volume of 250+ calls daily.
- Delivered exceptional customer service and maintained calm and professional demeanor.
- Worked with customer to create debt repayment plan that met creditor and debtor needs.
- Set up drafts and processed immediate payments after conducting thorough research of account.
- Used skip tracing techniques to locate debtors.
- Trained new team members on company services and collection strategies.
- Entered client details and notes into system for interdepartmental access.
- Quick-turnaround to customer and management communications.
- Handled over 50 disputes daily, received via company website, fax, email, mail, text, and verbally.
- Identified and effectively communicated system errors to management and IT.
- Achieved performance goals and position of top monthly collector consistently.
Assistant Store Manager
GameStop
Long Beach, CA
06.2008 - 06.2012
- Managed opening and closing procedures.
- Coached up to 8 sales associates in product specifications, sales incentives and selling techniques.
- Met or surpassed business targets regularly.
- Maintained positive customer relationships by enthusiastically responding to customer inquiries quickly.
- Walked through store areas to identify and proactively resolve issues impacting operations.
- Processed payments for credit and debit cards and cash transactions.
- Aided promotion and brand loyalty efforts to build direct relationships with customers through employee engagement and forward-thinking planning.
- Kept back-stock organized to enhance efficiency of daily activities.
- Processed inbound and outbound shipments.
- Role Created to train stores within district on inventory compliance standards.
Office Assistant
New Image Emergency Shelter, Corporate
Long Beach, CA
08.2007 - 08.2009
- Executed record filing system to improve document organization.
- Developed correspondence letters, memos and emails.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Kept supplies well organized and sufficiently stocked, placing orders to replenish materials before depleted.
- Promptly received and forwarded incoming communications to appropriate staff.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Prepared meeting rooms and materials and recorded important information.
- Supported staff on special assignments, ad hoc projects, and ran errands.
- Entered data using Excel, following procedures to keep information private.
- Submitted official weekly and monthly reports to maintain funding for non-profit.
Education
Some College (No Degree) - General Education And Business Administration
Long Beach City College
Long Beach, CA 08.2007 - 06.2010
Some College (No Degree) - General Education And Business Administration
California State University - Sacramento
Sacramento, CA 08.2006 - 06.2007
Skills
Remote Apps (Zoom, Zimbra, Slack, Five9)
Good Telephone Etiquette
Written Communication
Skip Trace
Excel and Word
Organizational and Follow-Up Skills
Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Debt Collector
FCR Collections
07.2011 - 05.2022
Assistant Store Manager
GameStop
06.2008 - 06.2012
Office Assistant
New Image Emergency Shelter, Corporate
08.2007 - 08.2009
Some College (No Degree) - General Education And Business Administration
Long Beach City College
08.2007 - 06.2010
Some College (No Degree) - General Education And Business Administration
California State University - Sacramento
08.2006 - 06.2007