- Graphic Design
- Coffee
- Video Gaming
- Digital Art and Animation / 3D modeling
- Music
- Coding
SKYE CARLSON
Birmingham
Summary
Experienced in using point-of-sale systems, handling cash transactions, and managing inventory. With a basic understanding of technology, I can quickly adapt to new systems or assist with minor tech troubleshooting. Passionate about creating a welcoming atmosphere, delivering a cozy customer experience, and excited to work with you!
Overview
7
7
years of professional experience
Work History
Help Desk Technician
TEKsystems
06.2024 - 12.2024
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Used ticketing systems to manage and process support actions and requests.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Barista
Starbucks
08.2021 - 05.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
Retail Sales Associate
Skull Girl Soaps
08.2020 - 06.2021
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Barista
Revelator
08.2019 - 07.2020
- Form and maintain relationships with customers
- Ensuring consistency in drink preparation and presentation
- Accuracy in following customer orders and special requests
Cashier & Barista
Church Street Coffee & Books
10.2018 - 07.2019
- Providing enjoyable experience for customers
- Ability to work both independently and on a team
- Capability to keep up with a daily cleaning/serving routine
- Keeping materials on the floor stocked
- Proficient in multitasking
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
Team member
Whataburger
08.2017 - 10.2018
- Presenting a clean environment for customers as well as management
- Ability to follow sanitary procedures when making/serving customers
- Representing business values with a smile
- Developing personal relationships with customers
- Ability to continue working hard in a fast paced, loud environment
Education
High School Diploma -
Thompson High School
Alabaster, AL05.2018
Skills
- English Language
- Active Listening
- Time Management
- Active Learning
- Social Perceptiveness
- Judgment and Decision Making
- Critical Thinking
- Reading Comprehension
- Writing
- Conflict resolution
- Adaptability
- Coffee expertise
Interests
Timeline
Help Desk Technician
TEKsystems
06.2024 - 12.2024
Barista
Starbucks
08.2021 - 05.2024
Retail Sales Associate
Skull Girl Soaps
08.2020 - 06.2021
Barista
Revelator
08.2019 - 07.2020
Cashier & Barista
Church Street Coffee & Books
10.2018 - 07.2019
Team member
Whataburger
08.2017 - 10.2018
High School Diploma -
Thompson High School
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