Skye Duncan
Columbia Falls,MT
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Delivery Service Manager
ABC Supply
Kalispell, Montana
08.2025 - Current
- Managed daily operations of delivery team to ensure customer satisfaction.
- Resolved customer complaints promptly to maintain positive relationships.
- Collaborated with sales teams to align delivery offerings with client needs.
- Coordinated delivery schedules to optimize team efficiency and coverage.
- Managed delivery staff to ensure customer satisfaction and compliance with company policies.
- Collaborated with customers to offer solutions to delivery needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
General Manager
Huckleberry Patch
06.2022 - 01.2025
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Front End Supervisor
Lowes Home Improvment
07.2020 - 06.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Participated in regular meetings with upper management to discuss front-end performance metrics.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Collaborated with other departments within the store to streamline logistics processes, leading to seamless workflow.
- Streamlined front-end operations, allowing for more efficient customer flow during rush periods.
Back End/Delivery Service Manager
Lowes Home Improvment
05.2017 - 07.2020
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Operations Specialist
Budweiser Event Center
01.2011 - 05.2016
- Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
- Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Berthoud High School
Berthoud, COCriminal Justice
Chadron State College
Chadron, NESkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Customer relationship management
- Deadline oriented
- Operations oversight
- Delivery management
- Budget control
- Operational efficiency
- Inventory management
Certification
ServSafe - Until 2028
Volunteer work
- Assisted with club volleyball and programs in the Flathead Valley.
References
Kathy Stillwell
Huckleberry Patch
Columbia Falls, MT
715-864-8285
JJ Jarrett
Lowe's Home Improvement
Coeur d'Alene, ID
208-691-6333
Peter Musick
Montana Northwest Volleyball Club
Kalispell, MT
907-227-4264
Timeline
Delivery Service Manager
ABC Supply
08.2025 - Current
General Manager
Huckleberry Patch
06.2022 - 01.2025
Front End Supervisor
Lowes Home Improvment
07.2020 - 06.2022
Back End/Delivery Service Manager
Lowes Home Improvment
05.2017 - 07.2020
Operations Specialist
Budweiser Event Center
01.2011 - 05.2016
High School Diploma -
Berthoud High School
Criminal Justice
Chadron State College