Skye Maples
Garner,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
REI
05.2022 - Current
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Business Office Associate
CarMax
03.2021 - 04.2022
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Followed procedures, documentation, instructions and Audit & Business Controls guidelines from both client and company.
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Customer Service Representative
Home Depot
04.2020 - 04.2021
- Resolved concerns with products or services to help with retention and drive sales.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Executes excellent sales floor merchandising and selling.
Customer Service Cashier
Walgreens
02.2020 - 04.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Conducted inventory counts by adding each item in stock and documenting in system.
Beauty Consultant
Cocolene
05.2017 - 11.2018
- Identified client needs and recommended products based on preferences and requirements.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Processed payments, entering sales in register for prompt customer service.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Education
High School Diploma -
C E Jordan High School
Durham, NC06.2015
Skills
- Communication: Strong written and verbal communication skills, ensuring effective interaction with customers, colleagues, and stakeholders
- Problem-Solving: Proven ability to analyze situations and develop effective solutions to address customer concerns and improve processes
- Teamwork: Collaborative team player with experience working on cross-functional teams to achieve common goals
- Adaptability: Quick learner with ability to adapt to new technologies and environments, ensuring smooth transition to different field
- Time Management: Effective at managing tasks and meeting deadlines, maximizing productivity and efficiency
Certification
- CNP - Certified Notary Public
Timeline
Sales Associate
REI
05.2022 - Current
Business Office Associate
CarMax
03.2021 - 04.2022
Customer Service Representative
Home Depot
04.2020 - 04.2021
Customer Service Cashier
Walgreens
02.2020 - 04.2021
Beauty Consultant
Cocolene
05.2017 - 11.2018
High School Diploma -
C E Jordan High School
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