Skye Partelow
Butte,MT
Summary
Experienced Member Service Representative at Rocky Mountain CU, specializing in customer satisfaction and problem-solving. Expertise in financial transactions and customer engagement, driving teamwork and collaboration to meet branch sales objectives. Known for reliability and commitment to delivering high-quality service.
Overview
4
4
years of professional experience
Work History
Member Service Representative
Rocky Mountain CU
09.2021 - 05.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Collaborated with team members to ensure seamless operations during peak hours or staff shortages
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Server
Metals Sports Bar & Grill
Butte, MT
07.2021 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess/ Togo Oders
Chili's Bar and Grill
Phoenix, AZ
11.2020 - 06.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Managed phone and online orders with high degree of accuracy, ensuring customer satisfaction with every interaction.
Education
High School Diploma -
Butte High School
Butte, MT05.2019
Skills
- Customer service
- De-escalation techniques
- Call center experience
- Work prioritization
- Cleaning and sanitation
- Fast-paced environment
- Interpersonal skills
- Reliability and punctuality
- Supply stocking
- Financial transactions
- Client education
- Member correspondence
- Professional telephone demeanor
- Understanding customer needs
- Issue and complaint resolution
- Document and records management
- Policies and procedures adherence
- Computer skills
- Teamwork and collaboration
- Notary Public
Timeline
Member Service Representative
Rocky Mountain CU
09.2021 - 05.2025
Server
Metals Sports Bar & Grill
07.2021 - 09.2021
Hostess/ Togo Oders
Chili's Bar and Grill
11.2020 - 06.2021
High School Diploma -
Butte High School