Skye Shaver
Haddock,GA
Summary
Experienced Live Chat/Phone Agent and customer support professional with a proven track record of enhancing customer satisfaction by 27% through strategic improvements. Background in journalism has honed interviewing skills and allowed for learning new techniques for approach. During high school, gained valuable experience designing websites, editing images, and utilizing Photoshop. Exposure to the tech industry increased awareness and drove spending most of free time practicing building websites. Excels in performance metrics, customer engagement, and conflict resolution, efficiently guiding customers and maintaining CRM data. Passionate about leveraging skills in chat support and CRM software to foster positive customer experiences and drive future success. Open to relocating anywhere for the right opportunity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Experience
Walmart
05.2024 - 03.2025
- Achieved 27% increase in satisfaction scores
- Analyzed customer data for improvements
- Fused customer feedback into product development
- Orchestrated cohesive team operations, empowering staff to exceed service benchmarks while fostering positive customer relationships
- Implemented data-driven strategies based on customer feedback analysis, resulting in measurable improvements to service quality and team performance
- Cultivated strong team dynamics among 10 staff members, establishing clear communication channels and promoting knowledge sharing for enhanced service delivery
Political Surveyor
CMG (California Marketing)
01.2024 - 09.2024
- Company Overview: Company Overview: Remote
- Conducted outbound political surveys, enhancing customer engagement
- Responded to customer queries across multiple platforms
- Maintained detailed records of customer interactions, ensuring data accuracy
- Followed up on customer feedback, driving issue resolution
- Administrative support specialist
- Document processing
- Analyzed survey response patterns to identify key voter demographics and trends, enabling data-driven campaign strategies
- Company Overview: Remote
Sales Representative
Vector Marketing
05.2023 - 12.2023
- Company Overview: Remote Company-Remote
- Identified potential customers through innovative research methods
- Presented products effectively, increasing customer engagement
- Maintained CRM systems, ensuring data accuracy and efficiency
- Analysed market trends and customer behaviour patterns to develop data-driven sales strategies, strengthening client relationships and retention
- Orchestrated cross-functional initiatives with marketing teams to align sales objectives, fostering improved customer engagement and satisfaction
- Remote Company-Remote
Sales Associate/cashier
Dollar Tree
Sandersville, GA
03.2022 - 05.2022
- Delivered an outstanding customer experience through warm greetings and prompt product location assistance
- Fostered a cooperative environment to meet sales and operational goals
- Improved product availability by restocking inventory efficiently
- Streamlined inventory management processes and maintained cash handling accuracy while processing 40+ transactions hourly, enhancing operational efficiency
- Coordinated with stock team to ensure timely merchandise replenishment during peak shopping hours
Education
Art Studio
University of Alabama At Birmingham
Birmingham, ALHIGH SCHOOL DIPLOMA -
Alabama Virtual Academy
Notasulga, AL05.2022
Skills
- Performance Metrics
- Data transcription
- CRM Software
- Appointment Scheduling
- Mobile web design
- Customer Engagement
- Feature writing
- Interviewing techniques
- Data entry
- Chat Support
- Conflict Resolution
- Enhancing customer experience
- Advanced listening
- Friendly, positive attitude
- Teamwork and collaboration
- Attention to detail
Certification
General Transcriptionist, CBAP
Personal Information
Willing To Relocate: Anywhere
Languages
French
Elementary
Japanese
Elementary
Timeline
Customer Experience
Walmart
05.2024 - 03.2025
Political Surveyor
CMG (California Marketing)
01.2024 - 09.2024
Sales Representative
Vector Marketing
05.2023 - 12.2023
Sales Associate/cashier
Dollar Tree
03.2022 - 05.2022
Art Studio
University of Alabama At Birmingham
HIGH SCHOOL DIPLOMA -
Alabama Virtual Academy