Skye Shaver
Haddock,GA
Summary
Experienced Live Chat/Phone Agent and customer support professional with a proven track record of enhancing customer satisfaction by 27% through strategic improvements. Background in journalism has honed interviewing skills and allowed me to learn new techniques for my approach. During high school, gained valuable experience designing websites, editing images, and utilizing Photoshop. Exposure to the tech industry increased awareness and drove me to spend most of my free time practicing building websites. Excel in performance metrics, customer engagement, and conflict resolution, efficiently guiding customers and maintaining CRM data. Passionate about leveraging skills in chat support and CRM software to foster positive customer experiences and drive future success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Experience
Walmart
05.2024 - 03.2025
- Achieved 27% increase in satisfaction scores
- Analyzed customer data for improvements
- Fused customer feedback into product development
- Orchestrated cohesive team operations, empowering staff to exceed service benchmarks while fostering positive customer relationships
- Implemented data-driven strategies based on customer feedback analysis, resulting in measurable improvements to service quality and team performance
- Cultivated strong team dynamics among 10 staff members, establishing clear communication channels and promoting knowledge sharing for enhanced service delivery
Political Surveyor
CMG (California Marketing Group)
01.2024 - 09.2024
- Company Overview: Remote
- Conducted outbound political surveys, enhancing customer engagement
- Responded to customer queries across multiple platforms
- Maintained detailed records of customer interactions, ensuring data accuracy
- Followed up on customer feedback, driving issue resolution
- Analyzed survey response patterns to identify key voter demographics and trends, enabling data-driven campaign strategies
- Remote
Sales Representative
Vector Marketing
05.2023 - 12.2023
- Company Overview: Remote
- Identified potential customers through innovative research methods
- Presented products effectively, increasing customer engagement
- Maintained CRM systems, ensuring data accuracy and efficiency
- Analysed market trends and customer behaviour patterns to develop data-driven sales strategies, strengthening client relationships and retention
- Orchestrated cross-functional initiatives with marketing teams to align sales objectives, fostering improved customer engagement and satisfaction
- Remote
Sales Associate/cashier
Dollar Tree
03.2022 - 05.2022
- Delivered an outstanding customer experience through warm greetings and prompt product location assistance
- Fostered a cooperative environment to meet sales and operational goals
- Improved product availability by restocking inventory efficiently
- Streamlined inventory management processes and maintained cash handling accuracy while processing 40+ transactions hourly, enhancing operational efficiency
- Coordinated with stock team to ensure timely merchandise replenishment during peak shopping hours
Education
None - Art Studio
University of Alabama At Birmingham
Birmingham, ALHIGH SCHOOL DIPLOMA - undefined
Alabama Virtual Academy
Notasulga, AL05.2022
Skills
- Performance Metrics
- Appointment Scheduling
- Customer Engagement
- Chat Support
- CRM Software
- Conflict Resolution
- Feature writing
- Interviewing techniques
- Mobile web design
- Data transcription
- Administrative support specialist
- Document processing
Certification
- Professional General transcriptionist
- Business analysis
Timeline
Customer Experience
Walmart
05.2024 - 03.2025
Political Surveyor
CMG (California Marketing Group)
01.2024 - 09.2024
Sales Representative
Vector Marketing
05.2023 - 12.2023
Sales Associate/cashier
Dollar Tree
03.2022 - 05.2022
HIGH SCHOOL DIPLOMA - undefined
Alabama Virtual Academy
None - Art Studio
University of Alabama At Birmingham
Similar Profiles
Jennifer WingateJennifer Wingate
Personal Shopper at WalmartPersonal Shopper at Walmart
Stella GibsonStella Gibson
Cashier at WalmartCashier at Walmart
Chelsea RiceChelsea Rice
Team Associate at WalmartTeam Associate at Walmart
Karen Martinez LopezKaren Martinez Lopez
Sales Associate at WalmartSales Associate at Walmart
Johnathon WaldropJohnathon Waldrop
Wrecker Operator\manager at kennesaw wrecker serviceWrecker Operator\manager at kennesaw wrecker service