Established menu knowledge and built rapport with customers.
Recommended Wine pairings with dishes to provide excellent experience.
Assisted coworkers in rush-hour periods by taking extra customer orders and bringing out prepared dishes.
Provide on-going training and refinement for staff.
Relay positive feedback regarding employees’ performance as well as concerns/issues to management.
Ensure all customers are provided with outstanding service.
Maintain harmonious working relationship with other departments.
During periods of time off ensure restaurant is covered during peak periods by another manager.
Learn all ordering and inventory systems.
Server
Bangor Beer Company, Waitstaff
Bangor, ME
07.2017 - 06.2020
Serves patrons with food and beverages in positive and friendly manner.
Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
Helps patrons select food and beverages by suggesting courses, explaining Chef’s specialties, identifying appropriate beverage pairings, and answering food preparation questions.
Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
Keeps kitchen staff informed by noting timing of meal progression.
Serves orders by picking up and delivering patrons’ choices from bar and kitchen and delivering accompaniments and condiments from service bars.
Responds to additional patron requirements by inquiring of needs and observing dining process.
Maintains table setting by removing courses as completed, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs
Front Desk Agent
Fairfield Inn
07.2017 - 04.2019
Check guests in and out of their rooms
Knowledge of area for recommendations
Answer any questions guests have
Take any reservations
Arrange transportation for guests
Maintain records of guests checking in and out
Teller
Bangor Savings Bank
Bangor, ME
06.2014 - 11.2015
Maintaining balanced drawer.
Identifying customers as well as maintaining a positive experience for customer.
Validating all checks and cash, preparing cashier's checks, personal money orders, exchanging foreign currency, processing cash withdrawals.
Identifying referral opportunities and making relevant referrals, receiving and processing loan payments.
Education
High School Diploma -
Countryside High School
Clearwater, FL
06.2012
Skills
Customer Service
Front office reception
Monetary Transactions
Keyboarding (50 words per minute)
MS Word
MS PowerPoint
MS Outlook
MS Excel
Waitstaff
Catering
Additional Information
2 | Page
Timeline
Lead Server/Manager on Duty
Project Social Tapas And Cocktail Bar
07.2020 - 10.2021
Server
Bangor Beer Company, Waitstaff
07.2017 - 06.2020
Front Desk Agent
Fairfield Inn
07.2017 - 04.2019
Teller
Bangor Savings Bank
06.2014 - 11.2015
High School Diploma -
Countryside High School
Similar Profiles
KIAN HAJI GHOLIZADEHKIAN HAJI GHOLIZADEH
General Manager at Vicky Barcelona Tapas Bar & Jardin Cocktail BarGeneral Manager at Vicky Barcelona Tapas Bar & Jardin Cocktail Bar
Restaurant Operation Supervisor at Madrina Bar Y Tapas (The Distillery Restaurant Corp)Restaurant Operation Supervisor at Madrina Bar Y Tapas (The Distillery Restaurant Corp)