SKYLA CUNNINGHAM
Ridgecrest,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Barista
Pony Espresso
02.2020 - Current
- Made one or more orders at a time while also checking customers out at a fast pace.
- Kept a clean and positive environment.
- Communicated with customers about specific needs.
- Thoroughly stocked everything throughout the day and at the end of every shift, created lists of inventory needed.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Customer Service Representative
Glendale Aero Services
3 2022 - 9 2022
- Made reservations for fuel/rental cars/hotels/catering.
- Coordinated flight schedules with passenger requests.
- Dealt with any customer service issue as necessary.
- Tracked information on flight bookings and cancellations.
- Prepared daily reports of customer activity.
- Processed payments for different reservations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Promptly responded to inquiries and requests from prospective customers.
Salon Receptionist
Heatwave Salon
01.2018 - 04.2019
- Made appointments for all staff or for specific employees.
- Processed bills and helped clients with any questions or product.
- Maintained up-to-date knowledge of salon services and industry trends in order to provide accurate information and recommendations to clients.
- Assisted stylists with preparing clients for services, enhancing overall efficiency during peak hours.
- Updated customer records and maintained accurate client information.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized files for billing, customer and client records.
Education
High school or equivalent - General Education
Burroughs High School
Ridgecrest, CA 08.2015 - 05.2019
General Education -
Cerro Coso Community College
Ridgecrest, CA 01.2024 - Current
Skills
Cheerful and upbeat professional with a history of exceeding customer service expectations
Capable of reducing customer dissatisfaction through acknowledgment and decisive communication
Ability to work effectively alone or with a team
Calm and composed in stressful situations
Great with people of all ages
Ordering Procedures
Active listener
Excellent memory
Timeline
General Education -
Cerro Coso Community College
01.2024 - Current
Barista
Pony Espresso
02.2020 - Current
Salon Receptionist
Heatwave Salon
01.2018 - 04.2019
High school or equivalent - General Education
Burroughs High School
08.2015 - 05.2019
Customer Service Representative
Glendale Aero Services
3 2022 - 9 2022
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