Amanda Robledo
Santa Maria,CA
Summary
Driven customer service student with exceptional communication skills, problem-solving abilities, and a customer-centric approach.
Overview
3
3
years of professional experience
Work History
Coffee Barista
Pony Espresso
Santa Ynez, CA
11.2024 - Current
- Operated cash register to process payments from customers.
- Greet about 50 or more customers a day.
- Provided excellent customer service by addressing customer complaints promptly and professionally.
- Supported highest standards of conduct and service to support company reputation.
- Utilized POS system to receive and process customer payments.
Dining Room Assistant
Chumash Casino
Santa Ynez, CA
02.2023 - Current
- Completed ABC Alcohol Server Certification exam within 30 days of confirmed training.
- Addressed and resolved guest complaints regarding cleanliness and table settings promptly.
- Ensured all tables were clean and ready for new customers, maintaining a hygienic dining environment.
- Coordinated with the kitchen to manage the flow of dishes and optimize service efficiency.
- Collaborated with waitstaff to ensure efficient communication and guest satisfaction.
CA Mini Corps Tutor
Butte County Office of Education
Oroville, US
11.2021 - 05.2023
- Designed comfortable tutoring environment conducive to learning.
- Attended regular in-service trainings for Mini-Corps projects
- Facilitated discussions and interactive activities to promote engagement and deepen understanding of subject matter.
- Integrated technology into tutoring sessions to enhance learning experiences.
- Administered assessments and tests to evaluate student progress.
Direct Care Staff
Providence Residential Home
Santa Maria, US
09.2021 - 05.2022
- Care and supervision of the developmentally disabled individuals, housekeeping, sanitation.
- Completed Direct Support Professional Training (DSP).
- Maintained accurate records and reports related to client care activities.
- Developed individualized plans of care to address each client's needs.
- Promoted a positive environment that respects the dignity of residents and clients.
Education
High School Diploma -
Ernest Righetti High School
Santa Maria, CA01.2021
Skills
- Strong client relations
- Fluent in Spanish
- Scheduling
- Typing proficiency
- Multitasking and organization
- Microsoft PowerPoint
- Service upselling
- Sales expertise
- Microsoft outlook
- Complaint handling
- Positive and professional
Timeline
Coffee Barista
Pony Espresso
11.2024 - Current
Dining Room Assistant
Chumash Casino
02.2023 - Current
CA Mini Corps Tutor
Butte County Office of Education
11.2021 - 05.2023
Direct Care Staff
Providence Residential Home
09.2021 - 05.2022
High School Diploma -
Ernest Righetti High School
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