Skyla Nicol
East Taunton,MA
Summary
A very sociable and down-to-earth person with great people skills and a stand-out work ethic. Reliable and open to communicate with managers and other staff. Will show up on time ready to work with a positive attitude and eager to learn!
Overview
6
6
years of professional experience
Work History
Nike Sales Associate/ Warehouse Full-time Operator
Nike Clearance Store
Niagara Falls, NY
04.2023 - Current
- Managed up to 9 other employees while processing merchandise
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided on-the-job training to newly hired workers and team members.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Maintained organized work area by cleaning and removing hazards.
- Boosted team morale by creating a fun, lively work environment
Waitress
Stoneforge Public House
Raynham, MA
08.2022 - 10.2022
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Provided wine service by uncorking and presenting a bottle to customers
- Presented and sold a three-course up-scale menu with a unique dining service
- Worked along head chef to execute the timing of firing appetizers and entrees
Waitress
Stoneforge Tavern
Raynham, MA
07.2022 - 10.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Lead Hostess
Greyhound Tavern
09.2021 - 06.2022
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Answered customer questions about hours, seating and menu information.
- Recruited and trained new hostesses
Waitress
Greyhound Tavern
09.2021 - 06.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Checked identification for minimum age for sale of alcoholic beverages.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Customer Service Cashier
Trucchis Supermarket
09.2019 - 09.2021
- Answered store calls and handled customers, vendors, and other employees over the phone.
- Handled returns and refunds
- Conflict resolution with unhappy customers
- Processed and handled large amounts of cash for TMLP bills and Money Orders
- Input data into store sales computer program
- Sold lottery tickets
- Performed cash, card and check transactions to complete customer purchases.
Money Counter
Trucchis Supermarket
11.2019 - 08.2021
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Counted the cashier's drawers and resolved issues regarding money
Private Nanny
Loren Conway
10.2017 - 06.2019
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Led indoor and outdoor activities to entertain and occupy children.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Education
No Degree - Aviation
Bridgewater State University
Bridgewater, MAHigh School Diploma -
Taunton High School
Taunton, MA2020
Skills
- Active Listening and Communication
- Guest Experience Management
- Time Management
- Guest Satisfaction
- Conflict Resolution
- Cash Control
- Warm and Welcoming
- Team Player
- Cleanliness Standards
- Professional Phone Etiquette
- Cash and Transaction Handling
- Teamwork and Collaboration
- Inventory Control
- Problem-Solving Skills
- Customer Service
- Excellent People Skills
Timeline
Nike Sales Associate/ Warehouse Full-time Operator
Nike Clearance Store
04.2023 - Current
Waitress
Stoneforge Public House
08.2022 - 10.2022
Waitress
Stoneforge Tavern
07.2022 - 10.2022
Lead Hostess
Greyhound Tavern
09.2021 - 06.2022
Waitress
Greyhound Tavern
09.2021 - 06.2022
Money Counter
Trucchis Supermarket
11.2019 - 08.2021
Customer Service Cashier
Trucchis Supermarket
09.2019 - 09.2021
Private Nanny
Loren Conway
10.2017 - 06.2019
No Degree - Aviation
Bridgewater State University
High School Diploma -
Taunton High School