Summary
Overview
Work History
Education
Skills
Timeline
Generic

Skyla Nicol

East Taunton,MA

Summary

A very sociable and down-to-earth person with great people skills and a stand-out work ethic. Reliable and open to communicate with managers and other staff. Will show up on time ready to work with a positive attitude and eager to learn!

Overview

6
6
years of professional experience

Work History

Nike Sales Associate/ Warehouse Full-time Operator

Nike Clearance Store
04.2023 - Current
  • Managed up to 9 other employees while processing merchandise
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided on-the-job training to newly hired workers and team members.
  • Performed quality assurance tasks to promote accuracy and minimize mistakes.
  • Maintained organized work area by cleaning and removing hazards.
  • Boosted team morale by creating a fun, lively work environment

Waitress

Stoneforge Public House
08.2022 - 10.2022
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Provided wine service by uncorking and presenting a bottle to customers
  • Presented and sold a three-course up-scale menu with a unique dining service
  • Worked along head chef to execute the timing of firing appetizers and entrees

Waitress

Stoneforge Tavern
07.2022 - 10.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Lead Hostess

Greyhound Tavern
09.2021 - 06.2022
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Answered customer questions about hours, seating and menu information.
  • Recruited and trained new hostesses

Waitress

Greyhound Tavern
09.2021 - 06.2022
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Inspected dishes and utensils for cleanliness.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

Customer Service Cashier

Trucchis Supermarket
09.2019 - 09.2021
  • Answered store calls and handled customers, vendors, and other employees over the phone.
  • Handled returns and refunds
  • Conflict resolution with unhappy customers
  • Processed and handled large amounts of cash for TMLP bills and Money Orders
  • Input data into store sales computer program
  • Sold lottery tickets
  • Performed cash, card and check transactions to complete customer purchases.

Money Counter

Trucchis Supermarket
11.2019 - 08.2021
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Counted the cashier's drawers and resolved issues regarding money

Private Nanny

Loren Conway
10.2017 - 06.2019
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Monitored schedules to maintain sleeping, eating and school schedules for children.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.

Education

No Degree - Aviation

Bridgewater State University
Bridgewater, MA

High School Diploma -

Taunton High School
Taunton, MA
2020

Skills

  • Active Listening and Communication
  • Guest Experience Management
  • Time Management
  • Guest Satisfaction
  • Conflict Resolution
  • Cash Control
  • Warm and Welcoming
  • Team Player
  • Cleanliness Standards
  • Professional Phone Etiquette
  • Cash and Transaction Handling
  • Teamwork and Collaboration
  • Inventory Control
  • Problem-Solving Skills
  • Customer Service
  • Excellent People Skills

Timeline

Nike Sales Associate/ Warehouse Full-time Operator

Nike Clearance Store
04.2023 - Current

Waitress

Stoneforge Public House
08.2022 - 10.2022

Waitress

Stoneforge Tavern
07.2022 - 10.2022

Lead Hostess

Greyhound Tavern
09.2021 - 06.2022

Waitress

Greyhound Tavern
09.2021 - 06.2022

Money Counter

Trucchis Supermarket
11.2019 - 08.2021

Customer Service Cashier

Trucchis Supermarket
09.2019 - 09.2021

Private Nanny

Loren Conway
10.2017 - 06.2019

No Degree - Aviation

Bridgewater State University

High School Diploma -

Taunton High School

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Skyla Nicol