Skyla Torres
Boston,MA
Summary
Business-minded professional tackling any job task with excitement and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Garage Clothing Store
Braintree, Massachusetts
02.2022 - Current
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Trained new employees on store policies, procedures and customer service standards.
Medical Secretary
Family Medical Associates
Canton, Massachusetts
02.2020 - 02.2022
- Scheduled and confirmed patient appointments and consultations.
- Assisted in patient education regarding medical procedures and pre-visit requirements.
- Managed front office customer service and appointment management,.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Greeted patients upon arrival, collected medical history, and verified insurance coverage.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Utilized medical software for patient registration, scheduling, and records management.
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Education
High School Diploma -
Brockton High School
Brockton, MA06-2021
Skills
- Stock management
- Scheduling coordination
- Mentoring and coaching
- Team management
- Verbal and written communication
- Customer service management
- New hire training
- Problem-solving
- Inventory counting
- Store opening and closing
- Operations
- POS systems
- Time management
- Goals and performance
- Attention to detail
- Customer service
- Microsoft Office Suite
Timeline
Assistant Store Manager
Garage Clothing Store
02.2022 - Current
Medical Secretary
Family Medical Associates
02.2020 - 02.2022
High School Diploma -
Brockton High School