Skylah Charlton
Phoenixville,PA
Summary
Highly skilled Chat Support Representative with notable experience in customer service and technical support. Possess strong problem-solving skills, adaptability to evolving technologies, and ability to handle high-volume inquiries while maintaining customer satisfaction. Previous work has demonstrated a significant impact on improving customer retention through effective communication and prompt resolution of issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Chat Support Representative
Fed Ex Freight
Royersford, Pennsylvania
11.2023 - 05.2024
- Suggested alternative solutions when unable to resolve the issue at hand.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Updated databases with new and modified customer data.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Utilized resources such as FAQs, help documents, user manuals and other reference materials when assisting customers.
Customer Service Representative
Quest Diagnostics
Phoenixville, PA
06.2022 - 10.2023
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Data Entry Clerk
Mortgage broker company
King Of Prussia, Pennsylvania
03.2020 - 08.2022
- Scanned documents into appropriate databases for storage purposes.
- Identified and corrected data entry errors to prevent duplication across systems.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Compiled reports based on gathered information.
Education
High School Diploma -
Perkiomen Valley High School
Collegeville, PA03-2020
Some College (No Degree) - Business Analytics
Montgomery County Community College
Blue Bell, PASkills
- Performance tracking
- Customer satisfaction experience
- Social media monitoring
- Empathy display
- Hard working and Good leadership skills
- Multitasking and prioritization
Languages
English
Native/ Bilingual
Certification
- Early Childhood Education Certifications
- Clear Background checks
Timeline
Chat Support Representative
Fed Ex Freight
11.2023 - 05.2024
Customer Service Representative
Quest Diagnostics
06.2022 - 10.2023
Data Entry Clerk
Mortgage broker company
03.2020 - 08.2022
High School Diploma -
Perkiomen Valley High School
Some College (No Degree) - Business Analytics
Montgomery County Community College