Skylar Busche
Akron
Summary
Results-driven professional known for strong attention to detail and effective communication. Experienced in managing multiple responsibilities while maintaining high service standards. Eager to leverage expertise in customer service and team collaboration to drive business success.
Overview
7
7
years of professional experience
Work History
Waitress/Bartender
Gasoline Alley
Bath, OH
02.2023 - Current
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Managed multiple tables efficiently, ensuring timely order processing and delivery.
- Collaborated with kitchen staff to maintain communication and streamline food preparation processes.
- Trained new staff on restaurant procedures and customer interaction standards.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Budtender
Bliss Ohio
Kent, OH
03.2023 - 06.2024
- Educated customers on product selection and responsible consumption practices.
- Assisted in maintaining inventory accuracy and product availability.
- Provided exceptional customer service, fostering a welcoming environment.
- Operated point-of-sale systems, ensuring efficient transaction processing.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
Waitress/Bartender
Fat Heads Brewery
Canton, OH
03.2019 - 01.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Case Manager
Coleman Behavioral Health
Canton, OH
04.2021 - 09.2021
- Developed individualized care plans based on client assessments and behavioral health needs.
- Coordinated services with multidisciplinary teams to ensure comprehensive treatment for clients.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
- Facilitated crisis intervention sessions to de-escalate challenging situations effectively.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Education
Bachelor of Arts - Organizational Communication
Kent State University
Kent, Ohio, OH05-2020
Skills
- Customer service
- Team collaboration
- Strong multitasking
- Attention to detail
- Accurate money handling
- Time management
- Relationship management
- Sales techniques
- Point of sale operation
- Conflict resolution
- Verbal and written communication
- Stress management
Timeline
Budtender
Bliss Ohio
03.2023 - 06.2024
Waitress/Bartender
Gasoline Alley
02.2023 - Current
Case Manager
Coleman Behavioral Health
04.2021 - 09.2021
Waitress/Bartender
Fat Heads Brewery
03.2019 - 01.2023
Bachelor of Arts - Organizational Communication
Kent State University