Skylar Carroll
Summary
Dependable Server; successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Receptionist Supervisor
Scandinavian Massage
01.2024 - Current
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Server
Park Avenue BBQ Grille
08.2022 - Current
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Bartender
Park Avenue BBQ Grille
08.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Singer/Server
Boemia Blue
07.2023 - 03.2024
- Interpreted different music by making use of voice production, harmony, rhythm and melody to present characterization.
- Trained and prepared voice, using various melodies and ranges such as soprano, tenor, alto and bass.
- Practiced singing exercises and studied with vocal coaches to develop voice and rehearse for upcoming roles.
- Sang and danced with creative ensembles and troupes for dramatic and comedic performances.
Receptionist
Finnish-American Village
05.2019 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Resolved customer problems and complaints.
Education
No Degree - Music Education
Heo
Kallio, Finland05.2022
Skills
Customer Service
Time Management
Problem-solving
Attention to Detail
Very personable
Active Listener
Communication
Teamwork
Timeline
Receptionist Supervisor
Scandinavian Massage
01.2024 - Current
Singer/Server
Boemia Blue
07.2023 - 03.2024
Server
Park Avenue BBQ Grille
08.2022 - Current
Bartender
Park Avenue BBQ Grille
08.2022 - Current
Receptionist
Finnish-American Village
05.2019 - 06.2020
No Degree - Music Education
Heo