Skylar Cartwright
Moyock,nc
Summary
Hospitality with extensive experience at Cracker Barrel Restaurant, excelling in guest relations and team collaboration. Proven ability to train staff effectively and enhance service efficiency, while maintaining high standards in customer service. Skilled in multitasking and problem-solving, ensuring a welcoming atmosphere and smooth operations during peak hours.
Overview
3
3
years of professional experience
Work History
Hostess Trainer
Cracker Barrel Restaurant
Chesapeake, VA
10.2022 - Current
- Trained new host staff on restaurant policies and customer service protocols.
- Developed training materials to improve onboarding consistency and effectiveness.
- Assisted in scheduling shifts to ensure optimal coverage during peak hours.
- Monitored guest interactions to maintain high service standards and resolve issues promptly.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
Server
Cracker Barrel Restaurant
Chesapeake, VA
10.2022 - Current
- Delivered exceptional customer service by promptly taking and entering orders.
- Assisted in maintaining cleanliness and organization of dining area and workstations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Supported team members during busy shifts to enhance overall service efficiency.
- Adapted quickly to change, providing accurate information to guests.
- Engaged with customers to create a welcoming atmosphere through friendly interactions.
Togo Server
Cracker Barrel Restaurant
Chesapeake, VA
10.2022 - Current
- Answered to-go order phone calls, conveying menu options over telephone.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
Education
Currituck County High School
Currituck, NC06.2023
Skills
- Exceptional communication
- Guest relations
- Task delegation
- Teamwork
- Customer service
- Multitasking
- Problem-solving abilities
Timeline
Hostess Trainer
Cracker Barrel Restaurant
10.2022 - Current
Server
Cracker Barrel Restaurant
10.2022 - Current
Togo Server
Cracker Barrel Restaurant
10.2022 - Current
Currituck County High School