Skylar Chadwick
Jacksonville,Florida
Summary
Diligent Security professional with 2 years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security Services
06.2021 - Current
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Team Leader
Maggie D's
06.2020 - 06.2023
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
Customer Service Cashier
Plato's Closet
06.2020 - 06.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
High School Diploma -
Oakleaf High School
Jacksonville, FL06.2021
Skills
- Report Writing
- Incident Reporting
- General security
- CCTV Monitoring
- Emergency Response
- Patrol operations
- Security Screenings
- Visitor tracking
- Access Control Management
Timeline
Security Officer
Allied Universal Security Services
06.2021 - Current
Team Leader
Maggie D's
06.2020 - 06.2023
Customer Service Cashier
Plato's Closet
06.2020 - 06.2021
High School Diploma -
Oakleaf High School