Skylar Gilbert
Columbus,OH
Summary
Customer Success–Focused Account Executive with a strong track record in driving customer retention, product adoption, and long-term satisfaction at Quest Software. Experienced in managing post-sale relationships, uncovering client needs through discovery, and aligning solutions to business goals. Skilled in Salesforce CRM and cross-functional collaboration to ensure seamless customer experiences and ongoing value realization. Passionate about building trusted partnerships and helping customers achieve success with scalable, tailored strategies.
Overview
6
6
years of professional experience
Work History
Inside Sales Account Executive
Quest Software
06.2024 - Current
- Regularly prospect and qualify new business accounts, identifying potential customers who would benefit from Quest’s solutions.
- Conduct detailed discovery calls to uncover customer pain points, challenges, and business needs.
- Educate clients on relevant products, clearly demonstrating how Quest’s offerings address their unique situations.
- Collaborate with Professional Services, Renewals, and Product teams to improve client onboarding, drive adoption, and increase account retention.
- Identify upsell opportunities and expansion paths within existing accounts through consistent customer engagement and solution alignment.
- Stay informed of industry trends and competitor offerings to maintain a competitive edge in the market.
Renewals Representative
Quest Software
06.2023 - 05.2024
- Managed a high-volume portfolio of renewals, acting as the main point of contact to ensure customer satisfaction and retention.
- Communicated the value of continued support and software maintenance through customized messaging strategies.
- Partnered with Account Executives to uncover lead pass opportunities and enhance customer experience.
- Conducted outreach to customers to initiate renewal discussions, address concerns, and close renewal contracts.
- Utilized Salesforce to track renewal activity and manage pipeline forecasts accurately.
Program Assistant
OhioPHP
08.2022 - 05.2023
- Supported daily clinical operations and documentation for physician health monitoring programs.
- Managed both digital and paper-based records to streamline access and improve operational efficiency.
- Coordinated communication between internal teams, clients, and external partners.
Admissions Coordinator
Ethan Crossing Addiction Treatment
07.2021 - 07.2022
- Provided exceptional service during phone and email interactions with prospective clients and their families, addressing concerns promptly and professionally.
- Guided clients through the admissions process while evaluating their care needs.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
Renewals Representative
Quest Software
06.2019 - 07.2022
- Handled renewals across multiple U.S. territories, maintaining strong client relationships and exceeding retention goals.
- Delivered renewal messaging tailored to each customer’s environment, emphasizing the value of continued support.
- Collaborated with Sales and Support teams to resolve customer issues and drive retention.
Education
Bachelor of Science - Media Production
Ohio University
Athens, OH12-2018
Skills
- Sales presentations
- Objection handling
- Salesforce CRM proficiency
- Account management
- Customer service
- Organized and efficient
- Cross-functional collaboration
- Coachable and team oriented
- Written and verbal communication
Timeline
Inside Sales Account Executive
Quest Software
06.2024 - Current
Renewals Representative
Quest Software
06.2023 - 05.2024
Program Assistant
OhioPHP
08.2022 - 05.2023
Admissions Coordinator
Ethan Crossing Addiction Treatment
07.2021 - 07.2022
Renewals Representative
Quest Software
06.2019 - 07.2022
Bachelor of Science - Media Production
Ohio University
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