Skylar Harmon
Austin,TX
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Server
Chuys
06.2018 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Paraprofessional Educator
Hutto Independent School District
11.2021 - 07.2022
- Provided support to help students with special needs learn and grow.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Provided support during classes, group lessons and classroom activities.
- Documented student behaviors, interventions and outcomes to enable lead teacher to address pertinent issues.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Substitute Teacher
Hutto Independent School District
09.2021 - 11.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- From this job I was asked by one of the elementary schools to apply for a full time position.
Infant Daycare Teacher
Children's Lighthouse
11.2019 - 05.2020
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted sensory development by providing access to different textures.
Nanny
Stacey Ivicic
01.2018 - 05.2019
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Engaged with children on age-appropriate level.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
Hostess
Chuys
05.2016 - 06.2018
- Answered customer questions about hours, seating, and menu information, and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
No Degree - Education
Grand Canyon University
Phoenix, AZSkills
- Dining Area Maintenance
- Check Payment Processing
- Order Accuracy
- Guest Relations Management
- Menu Memorization
- Food Sales and Promotion
- Sales Expertise
- High-Volume Dining
Timeline
Paraprofessional Educator
Hutto Independent School District
11.2021 - 07.2022
Substitute Teacher
Hutto Independent School District
09.2021 - 11.2021
Infant Daycare Teacher
Children's Lighthouse
11.2019 - 05.2020
Server
Chuys
06.2018 - Current
Nanny
Stacey Ivicic
01.2018 - 05.2019
Hostess
Chuys
05.2016 - 06.2018
No Degree - Education
Grand Canyon University
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