Skylar Huppenthal Lyle
Hebron,IN
Summary
Accomplished Assistant Restaurant Manager at White Lodging Services Corporation, adept in shift management and staff training, significantly improved online ratings through stellar guest relations. Demonstrated critical thinking in financial oversight and sales strategies, enhancing team productivity and guest satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Restaurant Manager
White Lodging Services Corporation (312)494-9301
06.2023 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Analyzed daily sales figures and developed strategies to increase sales.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Improved restaurant's online rating by responding promptly to customer feedback on various platforms.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Server
White Lodging Services Corporation (312)494-9301
04.2018 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to guest needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved guest complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular guests through genuine hospitality efforts leading to repeat business.
- Passionate about learning and committed to continual improvement.
Host
White Lodging Services Corporation (312)494-9301
09.2017 - 01.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Greeted guests warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered guest questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Cross-trained to handle different restaurant roles, including food running, gift card sales, and to-go stations.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
Line Cook
Gelsosomo's Pizzeria
08.2016 - 01.2018
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Improved team morale and productivity through effective communication and collaboration.
- Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
- Managed kitchen equipment maintenance, preventing unexpected downtime and preserving workflow.
Education
High School Diploma -
Crown Point High School
Crown Point, IN06-2016
Skills
- Shift management
- Sales and marketing
- POS system
- Scheduling and labor control
- Staff training and development
- Guest relations
- Restaurant operations
- Performance evaluations
- Inventory control
- Reliable and responsible
- Money handling
- Critical thinking
Timeline
Assistant Restaurant Manager
White Lodging Services Corporation (312)494-9301
06.2023 - Current
Server
White Lodging Services Corporation (312)494-9301
04.2018 - 06.2023
Host
White Lodging Services Corporation (312)494-9301
09.2017 - 01.2020
Line Cook
Gelsosomo's Pizzeria
08.2016 - 01.2018
High School Diploma -
Crown Point High School
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