Skylar Dube
Lowell,MA
Summary
Highly motivated Member Experience Specialist with a postive track record at Jeanne D'Arc Credit Union. A strong communicator, both written and verbal, with previous work history in an educational setting. Experience with training new hire staff and developing procedures, ensuring compliance to credit union policies and regulations. Team player with an outgoing and positive demeanor, committed to creating a positive member experience.
Overview
4
4
years of professional experience
Work History
Member Experience Specialist
Jeanne D'Arc Credit Union
10.2024 - Current
- Performed Weekly and Monthly Quality Control analysis on deposit account opening and maintenance to verify institution policies and procedures were being followed.
- Reviewed deposit account documentation to ensure documents were properly endorsed and that Member information was complete and accurate.
- Communicated to Branch Managers when any errors were found on deposit accounts by one of their employees.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Actively presented Quality Control discrepancies and trends in monthly Managerial meetings.
- Coached staff on operating procedures and company services.
- Assisted in surprise branch audits to ensure necessary branch policies were being followed.
- Assisted in providing documentation and support for third party audits being performed on the Credit Union.
Member Service Representative
Jeanne D'Arc Credit Union
12.2022 - 10.2025
- Assisted members by opening and maintaining deposit accounts, submitting loan applications and completing loan closing, and providing service requested for the credit union's ancillary products.
- Helped large volume of members every day with a positive attitude and focus on creating a positive member experience.
- Educated members on credit union products and services and made appropriate member referrals.
- Handled member complaints in a professional manor with prompt and courteous service.
- Trained new hires on operating procedures and company services.
- Maintained best operational practices for the branch by handling quality control remediation, supply ordering, and document organization.
Teller
Jeanne D'Arc Credit Union
02.2022 - 12.2022
- Identified sales opportunities and referred customers to appropriate credit union products.
- Completed highly accurate, high-volume money counts in both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
Voice Teacher
Music Academy Of Chelmsford
06.2021 - 09.2022
- Created individualized lesson plans to ensure the needs of each student were being met.
- Familiarized students with basic concepts of music such as notes, tempo, symphony, beats, compositions, and chords.
- Taught performers of varying skill levels ways to improve overall range.
- Taught fundamentals such as projection, breathing and vocal techniques.
- Helped students prepare for auditions and special events.
Education
Business
University of Massachusetts, Lowell
Lowell, MASkills
- Exceptional communication
- Lesson planning
- Developing Procedure Guidelines
- Performance Monitoring
- Deposit Account Maintenance
- Document Analysis
- Advanced Excel Skills
- Inventory Oversight
Timeline
Member Experience Specialist
Jeanne D'Arc Credit Union
10.2024 - Current
Member Service Representative
Jeanne D'Arc Credit Union
12.2022 - 10.2025
Teller
Jeanne D'Arc Credit Union
02.2022 - 12.2022
Voice Teacher
Music Academy Of Chelmsford
06.2021 - 09.2022
Business
University of Massachusetts, Lowell
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