Skylar Johnson
Minden,LA
Summary
Results-driven professional prepared to contribute to client-focused roles. Known for resolving customer inquiries efficiently and delivering high-quality service. Focus on collaborative teamwork and adaptability ensures reliable performance. Key skills include communication and problem-solving.
Overview
7
7
years of professional experience
Work History
Associate Representative
CenterPoint Energy
06.2021 - Current
- Maintaining steady pace at high volume while interacting with customer using different system software.
- Appointment Scheduling
- Increased customer loyalty by offering personalized support throughout the entire sales process.
- Maintained detailed records of all client interactions, facilitating accurate reporting and informed decisionmaking.
Healthcare Customer Service Representative
Concentrix
05.2020 - 05.2021
- Addressed customers courteously using suitable methods and problem-solving skills
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
Client Support Specialist
Amerisave Mortgage Corporation
03.2018 - 12.2020
- Recommended improvements in products, services billing methods to prevent future problems
- Used job-related software to complete contract forms. Prepare change of address records or issue service discontinuance orders
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
Education
Bossier Parish Community College
Bossier City, LaHigh School Diploma -
Minden High School
Minden, LA05.2017
Skills
- CRM software proficiency
- Multi-tasking strength
- Exceptional customer service
Personal Information
Date of Birth: 02/27/99
Timeline
Associate Representative
CenterPoint Energy
06.2021 - Current
Healthcare Customer Service Representative
Concentrix
05.2020 - 05.2021
Client Support Specialist
Amerisave Mortgage Corporation
03.2018 - 12.2020
Bossier Parish Community College
High School Diploma -
Minden High School
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