Skylar Jordan
White House,TN
Summary
Proven Pharmacy Customer Service Technician with a track record of enhancing customer satisfaction at Greenbrier Pharmacy And Fountain through exceptional service and empathy. Skilled in insurance verification and conflict resolution, consistently delivered personalized assistance and efficient problem-solving. Demonstrated professionalism and courtesy, significantly improving customer experience and loyalty.
Overview
1
1
year of professional experience
Work History
Pharmacy Customer Service Technician
Greenbrier Pharmacy And Fountain
10.2024 - Current
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Demonstrated exceptional attention to detail when documenting customer interactions and troubleshooting steps taken, leading to more efficient resolutions for future cases.
- Enhanced customer experience with personalized assistance and product recommendations.
Server/Restaurant Hostess
Fuji
01.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
James Madison High School
Online Program01-2025
Skills
- Customer service
- Reliability and punctuality
- Insurance verification
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Conflict resolution
Timeline
Pharmacy Customer Service Technician
Greenbrier Pharmacy And Fountain
10.2024 - Current
Server/Restaurant Hostess
Fuji
01.2024 - 10.2024
High School Diploma -
James Madison High School
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