SKYLAR LINCOLN
Milwaukee,WI
Summary
People-focused sales and operations leader with 5+ years of experience in customer service, sales performance, and team support, including a current role as a Senior Sales and Customer Service Representative. Proven ability to manage high-volume customer interactions, meet and exceed performance goals, resolve escalated issues, and maintain accuracy and compliance in regulated environments. Experienced in onboarding and training team members, supporting peers, and building strong customer relationships through clear communication and trust.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Sales and Customer Service Representative
Homesite
10.2024 - Current
- Manage a high-volume portfolio of customer interactions while maintaining accuracy, compliance, and professionalism
- Build and maintain strong customer relationships through needs-based conversations and clear communication
- Consistently meet or exceed performance goals related to sales, retention, and customer satisfaction
- Resolve complex customer issues and escalations using sound judgment and problem-solving skills
- Serve as a knowledgeable resource for peers by sharing best practices and supporting team success
Bartender
Bass Bay Brewhouse
Muskego, WI
06.2020 - 10.2024
- Delivered consistent, high-quality service in a high-volume environment while managing multiple customers
- Trained and mentored new team members on procedures, systems, cash handling, and customer interaction standards
- Supported daily operations including inventory coordination, bar preparation, and workflow efficiency
- Built long-term customer relationships through trust, communication, and effective problem resolution
Marketing Director
Cheba Hut Toasted Subs
Bay View, WI
03.2023 - 09.2023
- Led promotional planning and execution by coordinating staff, vendors, and timelines to meet business objectives
- Developed and implemented digital marketing strategies to support brand awareness and customer engagement
- Managed vendor relationships and negotiated agreements to support operational and promotional needs
- Created internal communication materials and in-store signage to ensure consistency and team alignment
Hiring & Cashier Manager / Party Coordinator
Stonefire Pizza Company
New Berlin, WI
12.2017 - 05.2023
- Interviewed, hired, onboarded, and trained new employees to ensure role readiness and performance success
- Scheduled and supervised staff to maintain service standards and operational coverage
- Coached team members on performance expectations, customer communication, and policy adherence
- Coordinated large group events and managed client relationships while balancing operational needs
Education
Bachelor of Arts - Spanish
University of Wisconsin–Milwaukee
12.2023
Skills
- Team Leadership & Coaching
- Conflict Resolution & Escalation Handling
- New Hire Onboarding & Training
- Performance Management
- Scheduling & Workforce Coordination
Leadership & Management
- Customer Relationship Management
- Process & Workflow Organization
- Microsoft Office (Word, Excel, PowerPoint)
- POS Systems
- Digital Communication
Business & Technical
Certification
Property & Casualty (P&C) Insurance License
Languages
Fluent in Spanish
Timeline
Senior Sales and Customer Service Representative
Homesite
10.2024 - Current
Marketing Director
Cheba Hut Toasted Subs
03.2023 - 09.2023
Bartender
Bass Bay Brewhouse
06.2020 - 10.2024
Hiring & Cashier Manager / Party Coordinator
Stonefire Pizza Company
12.2017 - 05.2023
Bachelor of Arts - Spanish
University of Wisconsin–Milwaukee