Skylar Lundgren
San Antonio,United States
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
6
6
years of professional experience
Work History
Sales Representative
Clear Link Technologies
07.2023 - Current
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Digital Personal Shopper
Walmart
03.2023 - 07.2023
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
Sales Representative
Clear Link Technologies
11.2021 - 05.2022
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
Membership Assistant
San Antonio Zoo
02.2020 - 11.2021
- Led tours of facility to show prospects amenities and other benefits of membership.
- Assisted customers with upgrading and purchasing memberships, ensuring a smooth and positive experience.
- Handled and resolved upset guests' problems and concerns, demonstrating excellent problem-solving skills.
- Effectively answered and addressed customer issues via phone and email, providing timely and satisfactory solutions.
Cashier
McDonald's
06.2018 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Operated and sanitized kitchen and food preparation equipment.
Education
Associate of Applied Science - Architecture
San Antonio College
San Antonio, TX05.2023
Skills
- Customer Service
- Attention to Detail
- Up-selling Abilities
- Problem Solving
- Multitasking Abilities
- Time Management
- Computer Proficiency
- Effective Communication
- Call Center Experience
- Sales Techniques
- Product Knowledge
Timeline
Sales Representative
Clear Link Technologies
07.2023 - Current
Digital Personal Shopper
Walmart
03.2023 - 07.2023
Sales Representative
Clear Link Technologies
11.2021 - 05.2022
Membership Assistant
San Antonio Zoo
02.2020 - 11.2021
Cashier
McDonald's
06.2018 - 03.2019
Associate of Applied Science - Architecture
San Antonio College
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