Skylar Matthews

• Led team in achieving sales targets through effective training and development initiatives.
• Enhanced customer experience by implementing streamlined checkout processes and inventory management systems.
• Analyzed sales trends to develop promotional strategies that increased product visibility and customer engagement.
• Mentored junior staff on best practices for merchandising and customer service excellence.
• Drove employee performance through regular feedback, coaching sessions, and incentive programs.
• Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.

•Managed customer orders through job ticket system and oversaw end-to-end production using industrial printers such as HP Indigo Iridesse Baltoro and HP Indigo Nuvera 120, ensuring completion per customer specifications.

• Supported marketing and business materials for businesses and communities, showing understanding of client needs.
• Helped exceed sales targets in department through strong sales support.
• Assisted associates with daily goals, supporting collaborative work environment.
• Used Salesforce to track customer orders efficiently and support timely order processing.

• Supported retail sales efforts to meet and exceed weekly sales goals.
• Led role-playing sessions with associates to strengthen sales techniques and reach targets.
• Built strong customer relationships, resolved transaction issues quickly, and maintained customer satisfaction.

• Provided marketing support to businesses and communities, helping drive departmental sales.
• Worked with associates to set daily goals and carry out plans to improve team performance.
• Used planograms and inventory management skills to support smoother operations.

• Managed warehouse and floor operations, ensuring efficient receiving and stock management.
• Maintained store presentation standards through effective planogram implementation and inventory control.
• Oversaw transfers and receiving processes, optimizing warehouse logistics.

• Led technology sales efforts, coaching associates to achieve sales targets and adapt to market changes.
• Fostered a culture of excellence in customer service, driving customer satisfaction and retention.
• Demonstrated strong leadership and sales management skills, consistently driving team performance.