Skylar Mawson
Wayne
Summary
Detail-oriented Service Advisor with proven expertise in customer relationship management, enhancing client satisfaction, and effective communication. Committed to delivering high-quality service and fostering long-term customer loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor
Performance Ford Lincoln
Randolph Township, NJ
10.2025 - Current
- Assisted customers in identifying service needs and recommending appropriate solutions.
- Coordinated service appointments and maintained accurate records in using Reynolds Management System.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Communicated effectively with technicians to ensure timely completion of services.
- Provided detailed explanations of repair work and estimated costs to customers.
- Monitored customer feedback to improve service quality and enhance satisfaction levels.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Service Advisor
Nielsen Ford of Morristown
Morristown, NJ
01.2025 - 10.2025
- Coordinated service appointments and maintained accurate records in Reynolds management system.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Communicated with technicians to ensure accurate service execution and timely vehicle repairs.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Developed strong rapport with customers by maintaining detailed records of their vehicles service history and proactively following up on upcoming maintenance needs.
Service Advisor
Wayne Ford
Wayne, NJ
11.2021 - 01.2025
- Coordinated service appointments and maintained accurate records in CDK management system.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Assisted customers in diagnosing vehicle issues and recommending appropriate services.
- Developed strong customer relationships through effective communication and follow-up strategies.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
Service Appointment Coordinator
Wayne Ford
Wayne, NJ
04.2021 - 11.2021
- Coordinated service appointments to optimize technician scheduling and improve customer satisfaction.
- Managed customer communications, addressing inquiries and ensuring timely follow-ups for appointment confirmations.
- Collaborated with team members to resolve scheduling conflicts and maintain accurate service records in the database.
- Developed and maintained strong relationships with customers, contributing to increased loyalty and repeat business.
- Continuously updated knowledge on manufacturer warranty policies, enabling accurate guidance during customer interactions.
- Assisted clients with inquiries, providing accurate information on services offered and guiding them through the appointment process.
- Reduced no-show rates by implementing a system of courtesy reminder calls and follow-up communications.
Service Cashier/Receptionist
Wayne Ford
Wayne, NJ
01.2019 - 04.2021
- Assisted customers with inquiries and resolved issues to enhance service experience.
- Maintained accurate cash drawer balances through meticulous record-keeping practices.
- Collaborated with team members to streamline checkout procedures, reducing wait times.
- Trained new staff on operational protocols and customer service standards.
- Delivered exceptional customer service by actively listening and addressing needs promptly.
- Enhanced store productivity by maintaining a clean and organized cashier area.
- Handled customer inquiries, resolving issues promptly for increased satisfaction.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
Education
Ford FACT - Ford FACT Dealer Certification
Universal Technical Institute
Bloomfield, NJ01-2022
Automotive Certification - Automotive
Universal Technical Institute
Bloomfield, NJ01-2022
High School Diploma -
Wayne Hills High
Wayne, NJ06-2020
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Attention to detail
- Service recommendations
- Goal-oriented mindset
- Excellent communication
- Client rapport
- Customer relationship management
- Teamwork and collaboration
Certification
- Ford Fact
- Automotive Certification
- Ford/Lincoln Dealer Certifications
Languages
English
Native or Bilingual
Timeline
Service Advisor
Performance Ford Lincoln
10.2025 - Current
Service Advisor
Nielsen Ford of Morristown
01.2025 - 10.2025
Service Advisor
Wayne Ford
11.2021 - 01.2025
Service Appointment Coordinator
Wayne Ford
04.2021 - 11.2021
Service Cashier/Receptionist
Wayne Ford
01.2019 - 04.2021
Ford FACT - Ford FACT Dealer Certification
Universal Technical Institute
Automotive Certification - Automotive
Universal Technical Institute
High School Diploma -
Wayne Hills High